Creekside Coffee Factory — Restaurant in Township of Langley

I went to this coffee shop and I ordered a cheese scone, while the attendant was warming it up, I sat down in order to wait for it. I saw the Asian attendant taking an order to one table with some Asian people, he was very polite and attentive to them. As my order was taking a bit longer than what a snack usually takes to warm up, I asked the attendant, and he showed the facial expression that he forgot it and grabbed another one. It started to take long again, and when I saw the guy was grabbing one cheese scone that was left on the corner of the balcony, I mean the other attendant just left it there without even letting me know. If she did not want to take it to my table, at least she must let me know to pick it up at the balcony. I felt myself treated very poorly and I thought it was very rude! In addition, to my surprise, the attendant justified it saying that the place was not a restaurant, but a coffee shop, but they ask for tips (bizarre). If they are not a restaurant why do they ask for tips? If they "can't" take the orders to the table, why did they bought it for the other customers? Their attitude and politeness are selective? My conclusions are they either didn't take my order to my table because I didn't give a tip because I ordered it at the balcony or because I'm not a Asian person (both attendants were Asian people). Or maybe because of both reasons? TERRIBLE...

I wanted to write a great review and we were hoping we'd found a new spot to connect over coffee, but honestly we had such a strange experience. There was up-selling as I began to order. Confusion over ordering a bagel with just butter. Strange looks when I asked for peanut butter (and there wasn't any, but not a problem). Then confusion over requesting jam, so I ordered with cream cheese. $15 for two brew coffees and two bagels??? And then it came without cream cheese and there was a moment where the woman questioned what I ordered and when she brought the right one just placed it down and walked away. Annnddd... the butter came in packets, to DIY and there was a whiff of cream cheese on mine. Wow, just wow. The place is decorated wonderfully and I loved the bear, but such a strange disconnect with the service. And then there is the matter of electronic locks on the bathroom. Just glad it didn't go on the fritz while I was in there. Goodness knows how you'd get out. I thought perhaps it was because they'd just opened and were going through start-up glitches (I used to run restaurants, so I get it). But I come on here and no such excuse. And so many good reviews??? Feel like I'm in the twilight zone friends. Hopefully you'll have a better...

I had a very disappointing experience at Creekside Coffee in Langley. The staff were rude, dismissive, and unprofessional.

My cousin asked for her coffee to be made sugar-free after ordering, and instead of simply accommodating the request, the staff responded with attitude and repeated back, “You didn’t order that,” while speaking to each other in another language and visibly showing annoyance.

When I placed my order, I forgot to mention that I wanted it iced. I politely asked for it to be iced while they were still making it, and was told, “It’s already made.” When I then asked for a cup of ice on the side, the staff seemed irritated and gave it to me in a dine-in glass even after I said it was to-go.

I also noticed other customers receiving poor service—the person behind me had to repeat his order four times before being spoken to dismissively as well.

Overall, the customer service here is extremely poor. The staff clearly lack basic courtesy and communication skills. We will not be returning, and I would not recommend this place to anyone looking for a respectful, customer-friendly experience.

If you want to be treated rudely, this might be the place for you—but otherwise, avoid...