Starbucks — Restaurant in Township of Langley

On Monday, August 4th, around 2:30 PM, I ordered two coffees. I used the drive-thru, and the staff member who took my order was very kind. However, the moment I took a sip after receiving my coffee, I immediately realized it wasn’t the drink I always get.

So, I went back, but the drive-thru line was long, so I parked my car and walked into the store. I approached a different staff member at the counter and explained that I had just ordered from here and that there might have been a miscommunication. Since the drive-thru staff was extremely kind, I didn’t want to blame anyone.

However, this counter staff member asked me irritably if she was the one who had taken my order. I replied that I had ordered through the drive-thru. She seemed very annoyed. While frowning at me as I handed her the wrong drink, she said, “We’ll remake it, so can you take that drink away from me?” I placed it next to the trash can.

The person who remade my drink was kind as well. He confirmed with me that it was decaf, and when I told him I had also ordered vanilla cream foam, he went to the counter staff to check and added the foam on top. Throughout this whole process, I felt extremely embarrassed, as if I had caused a huge problem. I also felt sorry towards the other kind staff members.

If there had been a price difference between the drinks, I would have been happy to pay for it, as I simply wanted to get the drink I originally ordered. However, the counter staff didn’t even mention this and treated me as if I was a...

During this afternoon, I decided to go to starbucks to grab some drinks for me and my family members, we order our drinks through drive through with 2 separate orders. One being a grande crunch, and the other order being a venti cold brew and a grande shaken espresso. We proceed to pay for our 2 separate orders, but as we are paying, we get charged $11 for one order, and $13 for the other order. Obviously we are over charged so we are explaining to the 2 workers at the window how we are over charged, which they did not understand. We tried to explain to them how we were overcharged OR payed for the wrong order that was not ours, and they continue to argue back and not accept that fact they got the order payments wrong. We get our correct drinks and drive away, paying almost $25 total for 3 drinks. As we get home, we see we got charged a random order (probably the car that was behind us). We then call customer service and get our money back. Overall I’ve gone to this place many times with no issues, except today. Very disappointed with the attitude...

In general my ordering experience at the counter has been pretty good, as I go here regularly during the week; the one time I attempted a mobile order, it wasn't made until I actually went back to the ordering counter and showed my mobile orde receipt to the Manager who gave me the excuse that they were had problems with receiving mobile orders. I'm a little disappointed because she lied to my face, as I saw my order was printed out on the machine for over 15 minutes and none of the staff actually checked the mobile area since I entered this location.

Since I generally like this place it gets 3 stars, 1 star down for the not so good mobile order experience and 1 star down because the manager lied to me. Now of course it's YMMV, but I'm just sharing my experiences from this location.

So here's my thoughts, if you're here order at the counter or drive thru, you'll have no problems. Mobile order, you'll need to double check and make sure someone's checked the mobile...