Tim Hortons — Restaurant in Township of Langley

I went to this tim’s drive-thru at 9:45 PM and this was honestly one of the worst customer service experiences I’ve ever had. First I asked for a bagel We don’t have it. Fine maybe they’re out. Then I asked for a wrap We don’t have that either. Okay… so I tried for garlic bread again refused. Then the lady at the window tells me We only have drinks because we’re closing in 15 minutes.This is ridiculous. If you’re still open you should be serving food until closing time. Customers don’t drive all the way to a tim hortons just to be told they can only get a drink. It’s clear the staff had already shut down the kitchen early and didn’t care about customers who came in before closing. That’s pure laziness and bad management.

To the owner: you need to take action. Train your staff and managers properly so they know how to treat customers with respect and follow your posted hours. If you’re open until a certain time, the kitchen should be operating until that time not whenever your employees feel like closing it.Right now, this location is a garbage place to order from. Don’t waste your time or money here. There are plenty of other places that will actually serve you food and treat you like a valued customer, even near closing. tim hortons should be ashamed to have a store...

Tim Horton's, while known for hiring shining examples of idiocy to man their stores, should be drawn and quartered for the useless tools they have behind the counter at this location. They consistently get our basic order wrong, they never put toppings on ice caps (even though we specifically ask for it), they take forever to get your order to you as they give drive-thru priority and leave you standing for 10 minutes or more when it is NOT busy. They are also the proud creators of "chili you can drink". Literally, I ordered one once, against my better judgment, because I had low blood sugar one day. There was one quarter of a kidney bean, a few little tiny bitlets of "meat" and one microscopic green thing that I assumed was once a green pepper. At least I HOPE that's what it was. All swimming in a watery chili "sauce". Tim's blows chunks for service at the best of times, but these nimrods should get an award for "Most useless employees of the year". Oh, and you have to ASK for napkins or you won't get any, then they literally grab two of them only and almost throw them at you in a crumpled heap. I suggest to everyone to call or send in a complaint to Tim Hortons Corporate as these pathetic individuals need to...

I’ve been constantly giving this location the benefit of the doubt since they’ve opened. No more. I have NEVER had a single order where I am satisfied/received right order. Dry bagels, burnt bagels, no cream and sugar in coffees, ice caps not mixed. The other day ordered a everything bagel with cream cheese and there wasn’t enough cream cheese for even a quarter of the bagel.. went in to ask for more and they wanted to charge.. they all huddled together and spoke about us and stared at us as if we were just trying to pull a fast one. Second drive thru has NEVER been opened from what I’ve witnessed. To save drive thru times they make you sit and wait at the order box while they prepare your order (they say to check for products or usually just say hold on while you wait a minute- 3 minutes) I know this as I used to work at Tim’s I know how this goes. I was tossed a straw and sugar when I asked for one and extra sugar packets in the drive thru. Before I can even put my drink in my cup holder they are yelling NEXT to try and get me to move along.. they have done this when there wasn’t even anyone behind me. This is not how you treat loyal...