KFC — Restaurant in Vancouver

I used the JUSTEATS app to order my meal.....it was ordered at 4:01pm may 22.....the order was accepted at 4:05pm may 22....given an delivery time at 17:20.....I called the store at 5:44pm....and ask the clerk if the order was completed.....he said yes.....I asked what time the order was prep'd and the clerk said he didn't know.....which is a lie.....I asked what time the order went out for delivery......the clerk said he didn't know.....which is a lie....when the driver show'd up just after 6pm 2 hours after I ordered it.....I asked the driver what time he left for deliveries he said not long....which was a lie.....I asked him how long it took from leaving KFC to my address he said he could remember....which was a lie.....NO sorry from KFC..... I called JUSTEATS and told them what happened and that the order was cold and greasy.....they called KFC.... and called me back and refunded the meal.....I said....that JUSTEATS shouldn't have KFC on the restaurant list when the people at KFC lie to customers....how are the consumers to trust this KFC when they lie to the customers.....and told the JUSTEATS rep to please forward the compliant to his supervisor.......I contacted KFC canada ....and passed on this incident to them....telling them to please forward a copy of the email to the person running this KFC location.....and added that I didn't believe anything would be done about it and if something was done to address it I would have a hard time believing it because I was lied to by two people who work at this KFC.....I've been eating at KFC for over 40years and I don't believe I will eat at another again....I wish I had looked at the google reviews for this location.....this appears to be a reoccurring theme at this location.....customers being lied to and over all lack of customer service....don't eat here.....don't order for delivery .....if you want KFC.....I would suggest the KFC at 2190 kingsway or KFC...

Wow. Absolutely the worst customer service we have ever experienced!!!!

My husband ordered food ahead of time at 5:20pm so that we could have dinner when I got home three hours later. They showed up 15 mins later when he was working from home, he called in to complain so they said they would deliver at 8:15pm.

8:15pm comes around, nothing.

He called in again at 8:30pm and they said they lost our order info (as if you don't have our #) and would get it delivered asap as it is a 5 mins drive from there to our place.

We waited until 9:15pm to call back again and they again said delivery guy will be there in 5 mins.

We called back AGAIN at 9:30pm to find out the delivery guy decided not to ring or knock our door and left because he called and we didn't pick up as we were waiting at the door not the phone.

They refuse to accept any responsibility for their multiple mistakes and refusing to give refund + our dinner. We will be taking this above them as looking at other reviews, we aren't the only one dealing with this ridiculous store who are terrible at handling their customers.

I highly recommend staying away from this place and supporting a local chicken restaurant instead.

Edited to add: The first delivery they came right to our door ringing the doorbell so it makes zero sense why they couldn't do it the second time and just back away from the door to social distance like any other awesome...

Incredibly disappointing - might I say it it...every time, I often order KFC and have at least 6 times from this location (I know, shame on me at this point). Food was not great and when delivered 15 blocks away was ice cold. I tried to order from a different store location but the app forces you to use this location so I blame KFC as well - very very disappointing. My suggestion if you like KFC is to try a different location. The fries I got were warmer than the chicken which tells me the chicken was pre cooked and had been sitting at the store for a long time, it took over an hour to get the delivery. I tried to send a comment to head office but I think KFC is too big to care about their brand being destroyed by individual stores. I will not be ordering online again if this store is the default in my catchment area. Churches chicken at 17th and Main has better service and product than this store directly albeit I am a huge KFC fan. I am a big KFC fan but these multiple experiences with the same location have really driven me to reconsider. They have not got it right yet once. zero for 6 tries. The 7-up was cold though so hence...