Koko Monk Hot Chocolate Lounge — Restaurant in Vancouver

Dear Owner: I understand your feelings but for a bussines it requires also a good PR and comunity manager for comunication to clients on behalf your Brand. Your reply only confirme what I was sayin and makes me think you didnt pay atention and read my review, worth sayingnis not intended to damage bur to encourage a better performance since customers are paying for your products and service, so: The day we went there were 3 people 1 lady, and old man and a young man only the last one was nice and fast but service is cold and slow. I get the portion of gelato (1regular spoon portion) flavor exotic, interesting taste like guanabana but for me not so good to the h. chocolate since you couldnt taste the species on in until the end...I ordered a cockie apart the 2 chocolates we had. What I said is that only on especific days you get to try the special of the festival and that is took excitement from "festival thing" No one explaint us the beberage not even offered any of the festival, didnt invitw us to return to try other flavors, did not explain what was on the beberage or gelato like other places in festival did (we went to 4 others) and they offered bigger versions. For dine in there is few tables and a bar but is small so the noise does not allow to have a convo so a rather small portion of hot choco for the price of a top restaurant without the experience of a good ambience 😕 yeah you have chocolates, and some other good products but to me the service and the reduced options of bakery was disapointing.

Wish you the best and hopping you get to improve little details. Iam a female name is Maty and went with friends, Im enjoying Vancouver Regards

ambient is not comfy, service slow and cold just 1 person of staf was kinda nice. They dont offer a good variety of chocolate and I think they could use some bakery or sides for the drinks. I had the specisl of the hot chocolate festival and it was ok. They dont explaing or offer the special drinks like other places do. Prices high for what you get. cookie was raw in the midle super hard on the edges ☹...

I visited Koko Monk at the other location but this one on West Broadway was new to me and I was happy that I visited it and tried their hot chocolate flight last Saturday.

Originally I was thirty and wanted to drink something but my husband told me their menu showed a “hot chocolate flight” and it would be served on Saturday only. Of course I would try it!

We ordered at the cashier and got a table. A lot of customers ordered chocolates, sweets and hot chocolate from the store. Indeed the store was short staff for the weekend (that’s what I felt). Only one server at a cashier and one made hot chocolate or served at the back. One more person worked inside the kitchen who did not even serve customers at all. On a weekend…. Customers just waited in line to order, pay and pick up the food. The pace was quite slow. I hope they would add more staff at least for weekends.

The hot chocolate flight (minimum 2 orders) had three small glasses but after drinking all three, I felt I drank one big cup of hot chocolate. They were quite filling but they were not too sweet. One had ginger flavour in it. One was a special hot chocolate. One had a bit of wine or vodka in it but after mixing the alcohol with hot chocolate, It tasted very unique. I was very satisfied to taste three different flavours all at once.

I also had a small butter tart. It went well with the hot chocolate.

Hot chocolate festival was still running last weekend when I was at Koko Monk. I saw people ordered the special hot chocolate from the hot chocolate festival. I would love to try them but February 14 was the last day.

I would recommend others to have hot chocolate here other than visiting...

Heard the older man working there who I believe to be the owner berating the younger employee. It was very uncomfortable. Left a review for the wrong Koko Monk location at first, which is why the original review was deleted as this occurred at the West Broadway location and not the 1st Ave.

EDIT: The original review stated that the service was bizarre and unfriendly. The owner replied stating that I was entitled/demanding. I stand by the original review and don’t understand the response, as I had not visited Koko Monk the day I had left the review. Furthermore, I had only purchased chocolates and left promptly afterwards. The exchange was quick as I did not feel comfortable remaining in the shop, and I’m not sure how me picking out a box of chocolates could be perceived as “entitled and demanding”. Perhaps he was confusing me with another customer. I have not been back to Koko Monk since and never will.

I don’t enjoy leaving negative reviews and almost never do. However I would not recommend this...