Subway — Restaurant in Vancouver

Yesterday evening, I visited Subway for a quick meal and was fortunate to be served by Monica, one of the sandwich makers. From the moment I approached the counter, her warm and friendly demeanor stood out. She greeted me with a genuine smile and made me feel welcome, which immediately set a positive tone for my visit. It’s always refreshing to encounter staff who show enthusiasm and care about providing great customer service, especially during busy hours.

As I placed my order, Monica was attentive and patient, making sure she got every detail right. I appreciated how she listened carefully to my preferences and confirmed each choice to ensure my sandwich was made exactly the way I wanted. Her attention to detail and professionalism were evident throughout the process. She didn’t rush through the preparation, even though there were other customers waiting. It’s clear that she takes pride in her work, which reflects well on the entire establishment.

What impressed me most was how efficiently Monica managed her tasks while maintaining a friendly conversation. She asked how my day was going and kept a light, pleasant chat going while preparing my sandwich, which made the experience feel personal rather than just another routine transaction. It’s small gestures like this that make a big difference in customer service.

The sandwich itself was perfectly made. Monica ensured the right balance of ingredients, spreading the toppings evenly and adding just the right amount of sauces. The vegetables were fresh and crisp, and the bread was soft and warm, which made the sandwich even more enjoyable. I’ve had my fair share of Subway sandwiches in the past, but this one stood out because of how well it was prepared. It’s clear that Monica takes the time to make sure each sandwich meets a high standard of quality.

In addition to her excellent service, I noticed how well Monica worked with her team. She communicated effectively with her coworkers and helped keep the flow going smoothly. Even during a busy time, the atmosphere behind the counter remained organized and positive, thanks in large part to her professionalism and leadership.

Overall, my experience at Subway last evening was fantastic, thanks to Monica’s exceptional service. It’s not often that you come across someone who genuinely enjoys their job and makes customers feel valued. Monica’s dedication, attention to detail, and friendly attitude turned a simple sandwich purchase into a memorable experience. I left the store feeling satisfied not only with my meal but also with the quality of service I received.

I highly recommend visiting this Subway location and hope others get the chance to be served by Monica. Her customer service skills, combined with her ability to create a delicious, well-made sandwich, truly make her stand out. I’ll definitely be returning in the future, knowing that excellent service like this is something I can count on. Thank you, Monica, for making my visit such a...

Really bad experience two times at this place. I order and eat here every other day but this one particular staff member has always been super rude.

Today at around 2 pm I ordered from the app and the order apparently didn’t go through to them. However I was charged twice and when I went there hoping to get some help as the online system says to deal with the restaurant first they were very rude and u helpful. Making it seem like i am there to ask for their will. I was charged twice, there is no online contact page either. The manager refused to help too. Fine, I asked them to just put it in writing that I received no order, that wasn’t done either just because she didn’t want to. Requested to speak with manager again but was refused.

Before this few weeks back I had recieved bad mayo in the sandwich and I went to let them know and returned the order. I puked later that night but what was surprising was when I returned the sandwich visibly looking sick they made no effort to find what had gone stale. So they essentially served the same stale product to others too. It was the only time that had happened so I started ordering there again after a break. But after today they have lost various daily customers as we won’t be eating...

CALLED AHEAD TO MAKE SURE THAT THEY HAD CHICKEN NOODLE SOUP ON HAND.

THE CALL TAKER SAID, "I CAN HAVE SOME READY FOR YOU IN 10-15 MINUTES."

WHICH WAS PERFECTLY TIMED.

I REALLY APPRECIATE HARD WORKING PEOPLE, WHO ARE WILLING TO GO THAT EXTRA LIL BIT, TO MAKE A CUSTOMER HAPPY, AND MAKE THE BUSINESS A LIL BIT OF EXTRA MONEY.

MOST OF THE TIMES TODAY, YOU'D GET SOME WHO WOULD SAY TO YOU, "NO, I DON'T HAVE ANY CHICKEN NOODLE SOUP." BUT NOT OFFER UP ANY MORE INFO, AS TO; "DO YOU HAVE SOME IN THE COOLER, YOU DON'T HAVE ANY, OR JUST NOT ALREADY MADE? HOW LONG WOULD IT RAKE TO WHIP UP A BATCH?"

LIKE PEOPLE TODAY, SEEM MORE INTERESTED IN COLLECTING A PAY-CHEQUE, BUT NOT HAVE TO DO ANYTHING IN RETURN/EXCHANGE TO RECEIVE THAT PAY-CHEQUE.

SO I WHOLE HEARTEDLY APPRECIATE IT, WHEN PEOPLE GO THAT EXTRA MILE TODAY, LIKE THIS BEAUTIFUL WOMAN DID FOR ME, WHEN I WAS UNDER A TIME CRUNCH.

SHE EVEN TOLD ME, THAT ANYTHING I WANT, IF THEY HAVE IT IN STOCK, COUKD BE READY FOR ME IN 15 MINUTES FROM THE TIME I HANG UP THE PHONE.

BEST SERVICE EXPERIENCE.

CHICKEN NOODLE SOUP 🍜 HIT THE...