COBS Bread — Restaurant in Vaughan

I’ve previously enjoyed the COBS brand but this location has been a miss for me more than once. On previous visits, staff just felt unwelcoming, food was mediocre. Similar to another review, hours before closing shelves were near empty.

This visit was confusing to say the least. From the moment I entered the store there was no smile, no kindness, no “happy birthday”, no “congrats on your reward”. I don’t need those things but most stores offer some sort of acknowledgment. I do expect kindness and a basic level of decent customer service in a service industry establishment though. The last serving me was acting as though I was trying to take money out of her own pocket.

I received an email from COBS to receive a free cinnamon bun for my birthday, so I went to redeem it while I was in the area. Email said no purchase necessary. The lady serving me was adamant that I needed an app and kept telling me she needed a barcode, but wasn’t clear on what the barcode was, so I was actively looking for a barcode associated with my offer only to realize she meant for my actual card. I had shown her my offer and asked if she knew where to go but she wasn’t helpful. She asked questions about when I signed up, whether I purchased anything in the past few months, etc. I had been logged into the website but realized I needed to redownload the app. I did so but needed to reset my password and wasn’t getting the password reset email. I left the store about 10 mins of trying and locking myself out. I got to my car and called COBS club who reset my password, but were unable to unlock my account. They said the offer can be redeemed without this by using my phone number and it should have been offered to me. I went back in and let the lady know and asked if she could redeem my offer via telephone number. She seemed caught off guard but took my number and said “see it says nothing found”. I asked her to try again since the COBS club rep was able to find it, so she did and found it. There was no comment about why she didn’t find it the first time. A few moments later she said (unprompted) “you should have known where to find the QR code”. Truthfully, I’m bad at using points cards in stores, especially if I have a toddler waiting on me and don’t immediately know where it is. Regardless, the comment was completely offside and unnecessary. I responded saying she should have known she can use my phone number and asked why she didn’t previously offer that to me and why she made this more difficult. She instantly became defensive and told me people “always try to get free stuff” so she “had to make sure” and was “just doing her job”. I reminded her that I got an email inviting me to redeem this reward, I didn’t come in asking for free things on my own, and she continued to be defensive and suggest I was trying to scam the bakery out of a free cinnamon bun. At one point she aggressively took the box off the counter and shuffled backwards as if I was robbing her when I tried to reach for it, telling me she “had to put it in the system”(?) there’s nothing to scam and she already had my account up, I’m not sure why I wasn’t permitted to touch the box before she clicked the button but again, this entirely experience was just odd. After asking her name multiple times she began to apologize and say it had been a long day, but avoided giving her name until someone else walked in, as if she knew she was wrong in the way she was speaking to me but while it was just the two of us, it was a he said she said, as soon as a third person was there, she backed off and said it was “Tilda”.

I can’t imagine why I was made to feel like a criminal over an item that probably has a $.90 cost, but there are many other bakeries in the area with better tasting food who treat customers with respect and kindness and actually appear happy to serve customers,...

They deserve 0 stars if that was an option! Horrible behaviour by the lady at the front counter working morning hours on a week day. Was denied a birthday reward because she couldn’t see it, but it was loaded on my app and she lied because customer service and corporate told me she was wrong, and she just did not want to honour the reward. Had the offer loaded, made multiple purchases before it as well. Been a loyal customer until this experience, tolerated her unethical behaviour (even before she was always rude and cold) but since this experience, and her nasty attitude, lying for a reward and being rude, verbal and physical gestures of how she cannot help me, and she also tried to take a personal attack on my character saying how someone else probably tried to use my reward already and implied that I was trying to take advantage of my reward. I still nice and ethical back and even told her it wasn’t her fault (after her denying me something I know she could honour and I have a code for), until customer service told that it’s her fault and she had no right to deny me of my reward because they could clearly see it on their end. Have decided to NOT BE a customer to cobs anymore. Seems like she’s miserable working there and ruins peoples experiences. Taking my money somewhere else, theres many wonderful bakeries to give my business to. Location of this horrible incident is in Vaughan, Major Mac (2810 Major Mac). Horrible people working here (especially this mid aged lady), who have zero manners or customer service skills, they deserve to be shut down! Also, seems like their system is always shut down purposely for their own advantage most times. Unethical and ruining cobs name for everyone! ITS A NO FROM ME. Also, corporate was not HAPPY with this location when they heard of my...

The store opens at 6am. I arrived at 620ish. I stood at the cash register, made eye contact with the baker and also noted the owner (?)/front-of-store person in the back helping with the baking. I saw him notice me and he continued to do whatever he was doing. I waited a few more minutes and he still didn't come to the front to help me. I stood there for a total of 10 minutes with no verbal acknowledgement. They both looked at me and continued to do their thing in the back. The owner looked angry/annoyed. It was an uncomfortable experience. I couldn't wait any longer and left without purchasing anything. I was very disappointed in their customer service. If your store opens at 6am, please be prepared to stop what you're doing to...