Via Panini Italian Sandwiches — Restaurant in Vaughan

Ordered 7 sandwiches and 2 eggplants for pick up. We didn't want the sandwich buns to get soggy, so we asked to have everything separated. They placed the sliced cheese together in a warm container, causing the cheese to melt into a large melted blob of cheese. We didn't realize until we got home, so I called the store and let them know. The attitude I received was extremely unprofessional. One lady told me that it was our fault for picking up the order late. The time wouldn't have made a difference if the container was warm.... And we were actually 5 minutes early for pick up after accommodating their pick up time. We asked to pick up at 1pm, they said no, 1:30pm. They also added an extra two buns to our order, when we asked to have them removed, the lady told us that they added the charge to our total order cost and that we could just freeze the bread. Please work on staff training. 0/5...

I am a longtime client! I have been going to Via Panni for about 20 years from when it first opened! However lately the food quality and seems has been going down hill! Last week I went to pick up a veal sandwich, I walked in and the place was dark and everything seemed not to be as clean as it once was. After about two minutes the cashier (non Italian) yells from the back WHAT DO YOU WANT I was at first taken back as it seemed I was bothering them. I asked for a veal and while waiting noticed the frozen lasagna freezer was empty racks full of ice the olive fridge was empty with only one or two what seem to be outdated and shriveled, hot olives, and such needless to say, the veal was tasteless not the melt in your mouth meat. They once used to serve the sauce was nothing close to what it used to be.

Sad fall from the quality...

A Skip The Dishes courier dropped this off at my house instead of the intended customer (sorry! I'm glad they got their refund!) so I gave this shop a call to let them know and they already had it sorted. The person on the phone was so friendly! I figured that I may as well not let the food go to waste because no one would take it back (for good reason), so I've been munching on the food all evening. I believe I received a fried chicken sandwich and a grilled veal sandwich. Both were absolutely delicious despite being hours old and very cold. I'm so glad this is my meal tonight.

This has been a very happy accident for me, I will be ordering in the future! Just not from Skip The Dishes, lest it get dropped off at another...