Pizzaville — Restaurant in Vaughan

It’s unfortunate that I even have to leave this review as I am a long time customer at this location and have never had an experience as horrible as today.. we ordered a pizza for dinner that my mom and I went to pick up. When we got home and started eating it, I discovered a hair in one of my pieces. This is absolutely disgusting so we held off on eating any more until my mom called customer service in which we were offered another pizza, so we were satisfied with that. However, when I went inside to pick it up, someone working there (I assume it was the manager or owner, he had a white beard) gave me a hard time… he started by saying he needed the old pizza back for proof, and I immediately informed him that customer service never told us that, he then questioned me by saying “you found a hair in your pizza?” and I said “yes it was in one piece I was eating” and he immediately accused me of lying and made a snarky comment by saying “if you wanted to get free pizza you could’ve just said that” and I started to retaliate but he instantly cut me off as if he didn’t want to hear me out, and with the way i was treated tonight I genuinely feel he thought it was an inconvenience to have to make us another pizza. I would like to put it out there that we do not need to make up lies to get “free pizza”, we are perfectly capable of paying for another if we wanted but it is common courtesy to offer a customer some sort of compensation for an inconvenience especially when it is something as gross as hair in food. I immediately informed my mom of the interaction and we called customer service again in which they clarified that we were NOT required to bring back the old pizza, and they will be investigating it further. This is the last of my business this location...

0/5

I've been ordering from this location for years and for the past couple months they have been consistently bad.

I just ordered a party pizza and the the full pizza was stuck to the cardboard box. The dough was undercooked, chewy, flimsy, and a little wet. Some slices were half an inch thick and others were paper thin. After prying off another inedible slice and finding a dried skin peel of a green pepper embedded in the pizza (???) I called customer service to get store credit or a replacement.

I get the 2nd pizza and it was worse than the first one. Half the slices were a half inch thickness, and the other half were paper thin and sopping wet. Those slices were completely saturated with juice and small puddles of water were forming on top of the cheese. When you pick up the waterlogged slices, the cheese and toppings easily slide off. Half the pizza was soaked, chewy, and inedible, even parts of the pizza box soaked through underneath. And there was ANOTHER dried green pepper skin peel in the...

This location constantly makes mistakes with orders. Usually forgetting to put sauce on the wings and forgetting to include dips in the order.

Today we ordered 4 panzerottis. One of them which was supposed to have sauce didn't. Another one was completely wrong. Ordered a pepperoni and sausage with sauce, we received a bacon mushroom black olives without sauce. The other two were fine.

After calling customer service, they put in an order to replace the two panzerottis. The order didn't end up arriving until over an hour after calling and calling an additional two times. They said they were backlogged, but priority should be given to mistakes they need to fix, and we live less than 5 minutes away from the restaurant.

Update: We've avoid this location since the previous order until today, about 2-3 months after. They didn't give us the sauce for the wings. Avoid this location unless you love calling customer support after...