Went into the store with a coupon (buy 6 scones, get a loaf free) and had specific scones picked out. When going through the list was told my staff member that most of the scones we wanted were not in stock. So we got whatever they had, and by that time we couldn't even keep track of what flavours we got as we kept getting dismissed with a curt "I don't have that.". We bought another batch of scones, wanting to get the savoury ones. As they had none of those in stock as well, we just opted to get the same ones as our first batch. Rather than checking the first box of scones to see what she hand picked out, the employee responded with "I don't remember what you got." It would seem that the employee should have been mindful enough to open the first box to see what she placed. As a customer making last minute selections to avoid causing a line up, it's unlikely I will remember my selection. Charged us incorrectly as well, and that also needed to be rectified. Service here has been very on and off, and agreeing with other reviews posted, the older male who works in the store is not the most customer oriented. As a 5 star review from the owner's husband posted it is under new management, would highly suggest staff be trained on delivering customer service. Will likely stop...
Read moreI've been going to this location for years. I have medical exemption for masks and since masks were mandated I never had an issue at this store, I kindly say I have exemption, often I'm not even asked. Until this morning, upon entering a store a lady asked me about the mask, I responded as usual. She started serving me. A guy came from back room and asked about the mask again. I had the same response. He got irritated and told me: "then you have to stand on that red dot". So I did, when it was time to pay I asked: "do I though a card to you?". He got very rude and said: "you pay and then go back to a red dot". I felt so humiliated. What happened to our society? Didn't they teach us in school that people may have non-visible disabilities? I came home and I'm just crying, I feel like a school child who was bossed around. The ironic part of all this is that when I entered, the girl's mask was hanging on her ear and she was putting bread on the shelves. And the rude guy wasn't wearing his bandana at the back, he only put it up when he decided to...
Read moreAmazing bakery with a wide variety to choose from. You can find everything from scones, croissants, baguettes, cheese pull-aparts, custard pastries to cinnamon buns. Everything I've had here was amazing. They have daily breads of the day. Aaron is always great. We also came here on New year's Eve before they were closing and saw that they were donating a good amount to charity. It made me like this place even more. Edit: the last few times I've gone in a young lady has been somewhat rude and impatient, not giving me a chance to look around and continuously demanding "anything else?...is that it?". I went in on Jan 6 (afternoon) and literally was in and out of the store in less than a minute because she was so snappy and impatent. It's too bad as I would have likely bought a lot more had I not be rushed. I'm reducing my initial...
Read more