Nature's Emporium — Restaurant in Vaughan

A Healthcare Worker’s Disheartening Experience at Nature's Emporium

I’ve been a healthcare worker for 14 years, and I’ve always appreciated the support that businesses show to frontline workers. Unfortunately, my experience at this location was disappointing. I’ve never been treated this poorly.

A couple days ago, I came to this location and purchased several items. One of them was marked down, the rest were not. At checkout, I showed my healthcare worker ID to the cashier, Carol, and asked for the healthcare worker discount. At other Nature’s Emporium locations, I’ve always received the discount on regular-priced items (only excluding sale/markdown items).

I paid, left the store, and assumed I had received the discount. Later, when I checked my receipt, I noticed no discount was applied. I drove back, picked up a few more items, and went through Carol’s line again. I showed my healthcare ID once more and asked for the discount. This time, she told me there are no discounts on markdown items. I explained that I wasn’t given a discount earlier on my regular-priced items, showed her my receipt, and she then told me discounts are now only for hot foods.

If that’s the case, she could have explained it clearly the first time so I wouldn’t have had to come back. I’ve always had a good experience at the Weston and Newmarket locations, where healthcare workers are treated with respect and discounts are honored properly. From now on, I’ll be taking my business to their competitors Healthy Planet and Ambrosia, who clearly value their customers more, as well as the Weston and Newmarket Nature’s...

I never hear in this store " how can I help you" . I came in this morning at opening to pick up a loaf of fresh bread it was nowhere to be found I asked staff and no one knew anything about it eventually. Manager in a meeting and supervisor can't be found. I found one person that said check with deli the deli person said it'll be out in a minute but it took 15 minutes for him to bring it out so I had to wait around just to get a loaf of bread that should have been there already. I enjoyed watching someone walk around with a clipboard and it was nice of the stocking boy to ensure that the 24 packs of water was available for customers first thing in the morning but no not fresh bread. This is a problem with this store and it’s systemic in that they never say how can I help you they’re always looking at you dumbfounded when you ask them for help they always seem like they have no idea what they’re supposed to do and look confused training training training .Train your staff to say " how can I help you" even better "hello how can I help you," it's pretty simple

With my average cart being $80 plus dollars when not buying meat I would expect better service

All you can expect is "how can I help?" Ok let me get that for you and go to the back and get the product the customer wants

Supplements are expensive but there are other stores or better yet I am buying on-line if the in-store experience is horrible but I prefer shopping where human cashier's are working but a big self check kiosk that usually requires human...

I am extremely disappointed with my experience at the this store tonight. I had purchased a bag of dishwasher pods, which made a mess of our dishwasher. My wife tried to return it with the receipt, but they told her that the purchaser had to return it. So I went to return it today quickly before the store closed, considering I had other time-sensitive purchases to make. when I tried to return the pods, the store clerk and manager rudely said I needed a receipt, despite being a well-known regular customer who purchases over $150 each time I come to this store and letting them know I was in a rush to purchase certain items for my wife who will be undergoing surgery. I even pulled probably 30 receipts I had from this store because I had no time to sort through them at this point. There was zero sympathy from the manager, which was very upsetting. There have been so many occasions where we have purchased produce from this store which have turned out to be rotten when we cut them open yet we’ve either not said anything or have not had an issue returning it. I simply cannot understand why a manager would make it so difficult for a loyal customer to return a faulty product. This was an extremely disappointing experience and I hope they reconsider how they treat their customers, especially the returning...