Pizza Pizza — Restaurant in Vaughan

I had a terrible experience with Pizza Pizza and their customer service. I called four times regarding a pizza order that was completely unacceptable. The pizza arrived soggy, overly thick, with the wrong toppings, and was basically inedible. Since the store was closed when I first tried to call, I called the next day to get help, but what followed was shocking.

The supervisor I spoke with, Michele (employee code 9073), was extremely rude and unprofessional. Instead of helping, she was condescending, constantly interrupting, and even made inappropriate and racist remarks, trying to “explain how things work in Canada” to us. She would not allow me to finish a sentence, kept cutting me off, and eventually started raising her voice and shouting. I have never been treated so poorly by any customer service representative.

When I called again to file a complaint about this treatment, I spoke with another supervisor, Khushi. Unfortunately, this call was no better. She hesitated to answer basic questions, and when I asked who would follow up on my complaint, she refused to give me a clear answer. Instead, she just repeated that “the team will call you back.” When I pressed politely for clarification, she suddenly hung up on me mid-conversation.

The lack of accountability and professionalism from two supervisors in a row is deeply concerning. I wasn’t just dealing with a ruined meal — I was dealing with staff who showed no respect, no willingness to resolve issues, and instead displayed hostility and dismissive behavior.

This entire experience left me extremely disappointed and upset. Pizza Pizza not only delivered poor food quality but also the worst customer service I have ever encountered. No customer should be treated this way when raising a legitimate complaint. I will not be ordering from Pizza Pizza again, and I strongly urge others to think twice before...

If there was an option to review this location 0 star I wud love to do it. Not because of anything but because of their worker Ronnie. Ok Friday 10 PM we ordered pizza for our team near Ratherford and Jane, which is not too far from this location. Around 10:40 we got a call saying driving is just leaving and we will get pizza in 10 min. I had no prb till then, at 11.00 the system showed us a message saying our order had been canceled. I called store few times no answer then I called after few min Ronnie picked up and told us its not cancel its still coming, finally pizza came at 11:18. We had a email saying from pizza pizza, that in 40 minutes if pizza doesn’t deliver it’s free. When I told the driver we will not be paying for pizza which arrived after 1 hour 40 minutes he called Ronnie , Ronnie told me on phone that he will not give us the pizza and asked driver to bring it back. 1 and half hour wait and no food for my team. Then I called the pizza pizza customer service, after 15 minutes wait the customer service told me that the order has been marked as delivered and Roonie told them he delivered and handed us the order !!! Lies lies lies, we didn’t have the food and I don’t know why we wud call customer service if we had the food ?? Either the man is a lie or pizza pizza don’t really care about their customer and believe on their liar employees. We order 3 times a weekend for our team from pizza pizza and going forward this will change, cause not just their employee lies but their head office don’t really care when someone calls with a complain . Not...

Absolute trash service at this location. My family came here late one night to grab some pizza. My brother ordered a two slice combo and a slice combo with fries and a drink. We all heard him. There were 4 of us. The man at the register charged us for 3 slices separately which we did not realize as we assumed he charged us for what we ordered. When the food came we asked the guy at the register where is our fries and drink? He said you didn’t order it. We said yes we did, we all heard it. We asked him if he can just redo the charge and correct it. He said no you have to get what you want separately. We asked to speak to a manager and the guy said come in the morning and talk to him, there’s no one here right now. The guy was extremely rude and we could tell he did not want to serve us with the was he was talking and the lack of attention to what we were asking him for. It was not busy when we came. There were two other guys in the back and only one customer was sitting waiting for his pizza. We later asked the guy for Parmesan and he said it will be an extra charge. We asked for hot sauce and he said it’ll be an extra charge. He was not accommodating what so ever. We are extremely dissatisfied with the service. We will most definitely not be coming back to this location and do not recommend...