Swiss Chalet — Restaurant in Vaughan

We entered the store waited seven minutes before being seated. Not one person acknowledged us. Sat down waited another seven minutes to be served. Again, no acknowledgement, of hi l'll be right with you. (ARSH) Finally, took our order. Two orders were brought with one person waiting for their meal. I had to ask for the young Person's meal. Condiments were missing. I followed the supervisor for butter, sour cream, and barbeque sauce, to save time. Fries and dipping sauce were cold.No extra napkins were given. One person was eating chicken wings. He Had to get up to go to the bathroom to wash his hands. One person asked for a drink. ARSH came and put it in front of me, I let her know it was not for me. It was for this person across the table from me. She said there's no room there.?? 😳 I picked up the drink and gave it to him. Our table was a mess. She didn't take any plates that should have been cleared. Later, one person had a dessert. ARSH placed her desert way to the side rather than taking the girls dirty plate so she could have her dessert in front of her. I picked up the girls dirty plate and moved it to the other side of the table so she could enjoy her dessert in front of her. I even asked for our bill to save time so we could leave. ARSH only brought the dessert. We waited and waited for the bill. I finally got up went to the exit section and asked her for my bill. ARSH then apologized for all the errors saying we're busy. I looked at her and told her an apology does not come with an excuse. That's not a sincere apology. It was absolutely a horrific experience. The fries were cold. The sauce was cold. It was just terrible. I did speak to the supervisor. She did apologize. she let me know. the airl was in trainina and I let her know the airl was coming out of the kitchen with one item in her hand. She should be coming out with many items in her hand and not going back empty-handed, which she did several times this is what was causing her time. You leave the kitchen with somethina in vour hands and you go back with something in her hand and not going back empty-handed, which she did several times this is what was causing her time.

A terrible experience.. to Zaid I don’t need a $25.00 store credit, quite insulting ..

This location has gone down hill.

Please don’t comment how you’d love to hear from me .. you just did .. read to complaint. Not...

Subject: Formal Complaint Regarding Inappropriate Conduct by General Manager Zaid Al Shaikhly – Mother’s Day Visit

To Whom It May Concern,

I am writing to formally express my deep disappointment and frustration with the experience my family and I had at your Swiss Chalet on Mother’s Day, which was meant to be a special and celebratory occasion. Instead, it was completely soured by the actions and unprofessional behavior of your General Manager, Zaid Al Shaikhly.

Our group consisted of eight guests, arriving in pairs, including my elderly grandmother who is in a wheelchair. It takes significant effort for her to go out, and this outing was especially meaningful to our family. We were excited to use our CAA memberships to receive the free appetizer offer that is advertised as a benefit to CAA members.

When we attempted to redeem this offer, Mr. Al Shaikhly incorrectly stated it was one per group rather than per CAA cardholder. We explained that each pair was a separate party with their own CAA cards and bills. Rather than helping us find a reasonable solution, Mr. Al Shaikhly behaved in a completely unprofessional and disrespectful manner. He suggested we sit at separate tables to use the promotion – a solution we agreed to – but then changed his mind and refused, without reason.

Worse still, he began raising his voice at us in front of other customers. On a day meant to honour mothers and loved ones, Mr. Al Shaikhly escalated the situation instead of showing leadership or empathy. Ultimately, he told our entire party, including my wheelchair-bound grandmother, to leave the restaurant.

To be treated this way by a so-called General Manager, especially on such a meaningful day, is beyond unacceptable. His conduct was not only unprofessional but also completely lacking in compassion, tact, and customer service.

I urge Swiss Chalet to look into this matter seriously. I hope this complaint is taken into consideration so that other families, especially those with elderly or disabled loved ones, are not subjected to this kind of treatment at your...

I grew up on Swiss Chalet and it used to be one of the most favourite restaurant for myself and for my children too who are adult now. In last 30 years of my experience I see myself visiting SC less often - because every time due to nostalgia I visit and get disappointed. Let's discuss the most recent experience At the door in the greeting area - there was no one - I waited about 5 minutes for someone's atttention. There was 2 or 3 families in the restaurant being served at the moment. Servers were walking by but completely ignoring me. A little bit of a smile would have been good to acknowledge that you have been noticed as a patron. Once the lady came - I told her that it was for the party of 3 she made me seated. But did not ask me or serve me any water or if I wanted to get started with anything before my party came. I waited for my party for about 10 min. No acknowledgement from anyone. Not a single one came asking for water or coffee. When food came we asked for extra sauce to begin with that did not come with the food. Waited again for someone to come to our table and then asked them again for the sauce - which I guess they took as I was asking for additional sauce. I finished half of my loaf without sauce. In restaurant business courtesy means everything. My partner's dipping sauce was almost empty - an eye for details would have noticed it and would have asked - ," Would you also like another sauce?" but of course not. I don't know what is happening to SC. I would like to see service and experience improved. I keep going back since you are not a restaurant but a memory for me and my children. SC please pick...