Wasabi Sushi & Grill — Restaurant in Vernon

THOROUGHLY DISTURBED by my experience. A friend and I ordered lunch here today, a meal that included a set of yam tempura, but after returning to our vehicle and inspecting it, we realised that we'd been given prawn tempura instead. We went back inside, bringing the box of prawn in as proof of the error, and explained that while we wanted our yam, we'd keep the prawn as well as to not let food go to waste. The owner implied we'd need to pay for both sets of tempura, to which we replied that this was an error on THEIR part and the prawn, if returned, would certainly be tossed out anyways. The owner went on to take the box out of my friend's hands and insist she'd USE IT FOR OTHER PEOPLE'S SUSHI, adding that "deep frying [it] again" would sanitise it. This was after we'd picked the food up, TOOK IT OUT OF THE RESTAURANT AND OPENED IT. On her part, this is a clear violation of health and safety. We were so shocked by this that we relented and left, now sceptical of eating the rest of our over $60 order.

As a both a customer AND former food service worker, I am beyond horrified by this interaction, and have reported it to the local health protection office. I strongly advise people avoid this restaurant, lest you get someone else's unfinished food...

I had a horrifying and concerning experience at Wasabi Sushi & Grill today. My family placed an order in person for takeout and unfortunately the cashier made a mistake. When we picked up the food we noticed we had received prawn tempura rather than yam. We went back and politely asked for a replacement but expressed we would keep the prawn tempura if it was just going to go to waste in the garbage. The cashier went to get the manager and asked her to speak with us. We told the manager the same thing, that we would rather not have it be thrown away since we had already taken it to our vehicle, off the restaurant premises and opened the container. She told us if we wanted to keep the prawn tempura as well we would have to pay for it which we politely declined. She then took the food from me and said it wouldn’t be thrown away because they would re-fry it and reuse it in other people’s sushi later on. We were completely shocked at this statement and frankly worried that our own food was repurposed from someone else’s scraps. We have already contacted Interior Health Food Safety and hope to hear back from them so that this doesn’t happen to anyone else. I hate to see this as I previously enjoyed this restaurant but I will never...

When did we stop seasoning sushi rice?

Plain, kinda cold, unseasoned rice with a piece of raw fish on-top, no wasabi, no rice vinegar, nothing...That's what you'll get when you order "nigiri" here

Rolls are the same deal, unseasoned rice and this time the plate doesn't even come with wasabi (have to ask apparently)

Udon is overcooked, "broth" just tasted like soy, maybe a tiny bit of mirin and then water. A meager amount of beef that's been thoroughly broken up into the smallest pieces, broth wasn't even remotely hot enough to cook the raw spinach and mushrooms that we're served on-top as "garnish".....

This place used to be pretty good but this time I went (first time in probably a year or 2) was disappointing.

Maybe if it was actually run by people who cared about this country instead of trying to make it into another country, the food would actually be good.

The girl who served us was extremely nice! Served us with a smile and bright attitude every time! Sadly won't be coming back, at least not for another 2-3 years, hopefully...