Fresh Lemongrass Vietnamese Restaurant — Restaurant in Vernon

I am writing this comment to express my extreme disappointment in this restaurant since I found a skewer stick inside my salad roll (no.1 item on the menu). Please see the pictures I attached with this comment.

If you are planning to visit this restaurant, please be extra careful. From the outside of the salad roll, you could not see this stick. I found this stick before eating as I tried to share this roll by cutting this in half.

As a customer, I expect the food served to be safe and hygienic, and this sharp object showing in my food is alarming, unacceptable and unhygienic. Specifically, what if someone has used this stick before, and the cooks put it there by accident; what if any child or adult is choked by this stick? This stick could have caused severe harm to me or anyone who might have ingested it accidentally.

Finding this stick makes me question the quality control and the overall hygienic standard of the kitchen. It is unacceptable for such a mistake to happen, and I am left wondering what other lapses and issues might have occurred that I am unaware of. I came to this restaurant because of the good ratings and reviews on Google Maps, and I hope people will check their food when they visit here if they still want to go to this restaurant.

When I was telling the manager about this incident, my experience was further compounded by the negative attitude of the manager. As I attempted to inform the manager about this situation, I was met with a dismissive and condescending tone that was both unprofessional and unwarranted. I felt belittled and ignored, adding to my frustration and disappointment. Particularly, the manager came up from the kitchen, asking, “Who, who complained?” I explained the situation to him, and he described the skewer stick in the food like nothing abnormal happened. He finally said sorry but with an angry and hostile tone as if it was my fault instead.

As a customer, I expect to be treated with respect and courtesy, especially when I brought this food issue to the manager. It was unfortunate and unacceptable, exacerbating an already unpleasant situation.

Summary: I will not recommend anyone to visit this restaurant. If you do, please check the food quality and hygienic control and you may expect to be treated poorly by the manager for...

I've just experienced what I can confidently declare is the best place to eat in Vernon: Fresh Lemongrass Restaurant! From the moment you step inside, you're greeted by a modern interior that's both stylish and inviting – a real breath of fresh air. Then, you're met with the friendliest staff who make you feel like a regular even if it's your first time.

But hold on, because the real star of the show is the food. Prepare to be amazed by the massive portions that arrive at your table, piled high with what is clearly the freshest of ingredients. You can taste the vibrant flavors in every single bite – the lemongrass is bright and zesty, the vegetables are crisp, and the proteins are cooked to perfection.

And the variety of the menu? Forget scrolling endlessly, trying to find something that appeals. Fresh Lemongrass boasts a fantastic selection of dishes, from classic favorites to more unique and exciting options. There's truly something for everyone, and you'll find yourself wanting to come back again and again to try it all.

Honestly, Fresh Lemongrass isn't just a meal; it's an experience. The combination of the generous portions, the incredibly fresh ingredients, the welcoming staff, and the chic atmosphere makes it a true standout. If you're looking for a top-notch dining experience in Vernon, look no further. Fresh Lemongrass has earned its five stars and my enthusiastic recommendation – go...

Tried three times to get a meal here every time was a complete failure.

First attempt: Valentine's Day, the plan was to get some light food before going night skiing up the hill. While we were waiting to get a seat we got budged by a group, whatever we got a seat 10 min later. We then orders within 5 min of getting our seat, great! And then we waited. An hour later a server working other tables asked us how we were doing, and then brought out our salad roll appetizer. An hour for salad rolls is preposterous. After waiting another 45 min watching other people come in and get their food beside us we decided to leave and go skiing on empty stomachs.

Second attempt: First week of March we called in advance at approximately 7:00pm. They said they were open, when we arrived at 20 after 7 they were closed and lights off. Apparently they close early sometimes, I would have thought that if someone just called they would stay open.

Third attempt: 28th of March tried again to get a meal, I guess I'm stubborn and like to give people a chance. Called in advanced at around 6:15 pm got an answering machine stating hours operation, open till 8:00pm great! Got there and no lights on again, there was a poorly printed piece of paper stating that they were out for vacation. Well, why would you not update your answering machine?! What a waste of time this...