Fiamo Italian Kitchen — Restaurant in Victoria

As a person who works in customer service, I can understand why servers can feel stressed and such on busy days. However, me and my friend when for dinner on a Monday and felt that the customer service was extremely poor even though the restaurant seemed slow at first. As we went, the hostess asked us what we preferred when it came to seating and we said anything that may be nice and breathable. She sat us in a corner inside the restaurant and we were kind of ‘iffy’ about it as the whole restaurant was relatively empty (as again it was a Monday) but we brushed it off. We were first served after 20 minutes, we asked for recommendations, and the server seemed out of it. After 25 minutes she gave us our food and just walked off. At the same time, beside us, a group of 5-6 white people who dressed relatively uptight were first seated then given service right way. Moment later, surprisingly they got their food and drinks quickly. Me and my friend were heavily frustrated at this as by that time, we were already done with our food and wanted to order dessert and take out boxes for our food. We waited for nearly 30 minutes (and that server didn’t even come to check on us for anything). I personally had to eye her to get her attention and then was given the boxes and the bill; she walked off again. We couldn’t even bother waiting another 30 minutes to even receive a card machine so we just left exact cash with no tip and left without getting anything else. I genuinely think it was because we both were wearing relatively casual clothes and also we are poc; considering mainly the whole restaurant was of white people.

In the moment, we didn’t think but of it as we both worked in customer service as I mentioned and how demanding the job is. However given how slow the restaurant was, we thought now it was unfair.

*apologies for the long read, just wanted to put this out there for any poc people!

*Edit/Update: The owner had reached out to me and resolved this situation quickly which I have...

Fiamo Pizza & Wine Bar is hands down one of Victoria’s hidden gems! From the moment you walk in, you’re greeted by the warm and friendly staff who make you feel right at home. Whether you’re stopping by for a casual drink or a full dinner, the atmosphere is always inviting, lively, and full of great energy.

The music is another standout feature at night, Fiamo transforms into one of the best spots in the city with live DJs spinning amazing sets usually from 9 PM until closing. It’s one of the few (if not the only) restaurants in Victoria that stays open past midnight, making it the perfect place for a late-night gathering. While it has a more adult-oriented vibe in the evenings, everyone is welcome, and the early evening hours are great for a relaxed dinner with friends or family.

Now, let’s talk about the food, absolutely incredible! Whether you’re in the mood for a light snack or a full Italian feast, Fiamo delivers with fresh ingredients and bold flavours. Their pizzas are perfectly crispy and flavourful, and their pasta dishes are rich and authentic.

And of course, the cocktails, the bartenders are true artists, crafting expertly balanced drinks that elevate the whole experience. Whether you’re a fan of classics or looking for something unique, you can always count on a perfectly mixed cocktail.

Fiamo is a must-visit for anyone looking to enjoy great food, fantastic drinks, and a vibrant atmosphere in Victoria. Whether you're out for a date night, celebrating with friends, or just looking for a place to unwind, this spot never disappoints. Highly...

We came here looking for Italian food. We were greeted very warmly by the gentleman at the front. And every interaction with him was friendly, hospitable and welcoming . As soon as we met our waitress the service went downhill. My in-laws are from overseas, and are in their 70s so they ask lots of questions especially items that may not be on the menu. On the menu of the restaurant itself it says if there are dietary restrictions or special request they would try to accommodate. It’s okay if things are not possible. But it’s the attitude of the waitress, which was dismissive and detached that got to us. And how disinterested she seemed in making us feel welcomed. She would ask a question such as, “ would you like for a reciept” and my father in law would say “yes” and she did not even hear him, because it seems she just wanted to retreat from the table as quickly as possible. I hate to make assumptions, but the waitress seemed young and possibly had not had a lot of interactions with senior citizens or people of color. So she absolutely made our experience at this otherwise beautiful restaurant memorable in the worse way. When we left the lovely male host was again cheerful, and we wished the service as a whole reflected his attitude as soon as we walked in. The food itself was lovely particularly the ravioli! And the atmosphere and decor was unique. Just a shame, because it was our first time, and we will not be returning simply because of how inhospitable...