Patisserie Daniel — Restaurant in Victoria

We were looking forward to be using Patisserie Daniel to do our wedding cake, we saw many great reviews and designs. We had booked a time in advance to discuss the design, cost, and whether what we want is do-able. Then the day of the SCHEDULED appointment comes, which was today, and we receive a phone call LESS THAN 1 HOUR away from our SCHEDULED appointment, to cancel it. We were advised that they are just "too busy" to carry through with our SCHEDULED APPOINTMENT WHICH WAS BOOKED OVER A WEEK AGO!!! I was advised by the gentleman on the phone that "Daniel is just too busy on Saturday's and I never should have booked this is in the first place, call us again in a few months" EXCUSE ME!?! If you should not have booked this, then you should have called me with more notice, We were in the car on the way to your shop when you called, we booked the day off work as you are not available Sunday-Monday, and now we are stuck. Why would we book with a company that cancels on us LAST MINUTE, where is the affirmation that you will not cancel on us for the making of the cake. This is very poor business to do this to a customer with a large purchase, just so that your walk-ins would be accommodated. If we booked an appointment we should get priority as that is what an appointment is for, especially in the times of Covid-19. I say all this because I don't want another Bride to go through the frustration and upset that I have today. I will not be calling in a few months, and frankly I won't refer your company to anyone, I will defer them. You cannot run a business with an associate that doesn't even know what you as the baker needs/is available for. If you were not able to do this in the first place, don't book it, or you know, have decency to call us with more notice...

The staff and Bakers here are amazing. They saved my daughters 4th birthday. The day before her birthday, the company we had originally ordered a cake from cancelled. I picked up this message at 230 am the day of. I called cakes etc as they used to have a machine and thought- maybe they would help. I didn't get through to a machine. Then I remembered an amazing cake from Patisserie Daniel and thought I would call and see If I could leave a message and get them to put something aside from me or if they had anything premade. To my surprise a friendly voice answered my call. The baker was in, he heard what happened to my daughters cake and because they didn't have the ingredients. Guess what? He knew the cake as it was originally his creation! He made a slightly different version of it. I was so happy! Not only would they make me a cake, but the one I wanted. SO.... The next day when I picked it up- he had gone above and beyond. It said "Happy Birthday" and my kids name. It was covered in marzipan roses. It had a really awesome 4 candle on it, princesses and a crown for her and a really amazing bunch of candles. I don't think they know how much I appreciated all they did going above and beyond for my daughters cake. I was teary in the store but I cried later. Thank you Patisserie Daniel. Her whole face lit up at the look of that...

I popped into Patisserie Daniel to pick up a few desserts for a small dinner party. I chose a slice of white layer cake with lemon, a chocolate frangipane bakewell-style tart and a chocolate covered rum ball. I have to say we were in raptures with all of it. They were also very generous in size and well priced considering the quality ingredients used: butter, good quality chocolate, etc. ON this day in the shop I also spied delicious looking butter croissants and frozen croissants you can take home to bake. And an apple pie that was large and beautiful with the glazed apples covering the top (rather than a top crust). All of these items were very reasonably priced. PD's baked goods remind me of the quality baking my grandmother and mother used to make. On my way out, I couldn't resist picking up one of their chocolate chip oatmeal cookies - the perfect consistency and texture with a generous amt. of oatmeal and tons of dark chocolate chips. They don't scrimp on anything here.

Victoria has many excellent bakeries. I think is the top of the heap. A Vancouverite, I will be making a point of stopping by whenever...