A&W Canada — Restaurant in Wasaga Beach

My husband and I decided to get teen burgers but as I have special dietary requirements we went into the restaurant instead of the drive through. The restaurant was so clean and tidy. We went to the cashier who greeted us immediately and I started explaining what I needed saying that I had a complicated order. She reassured me that they could do whatever I needed and I really appreciated her demeanor as she made me feel welcomed and not a bother as some other fast food restaurants have made me feel like I was a nuisance for asking about special food. I have a severe yeast allergy and she even asked the chefs to make sure that my food was not touched by any buns or anything that could cross contaminate my burger. I almost cried because that had never happened before. She told me in future to ask for a lettuce wrapped burger and they would have one made up for me no issues at all. Honestly I had the best teen burger. I couldn't eat the onion rings as they were breaded not battered but I was so happy to just get a burger without being made to feel like I was a pain in the behind. I did tell her I carry medication in case of the allergy and she actually started talking to me at our table because she was genuinely interested in what I go through. I hope that more people realize that we have a great restaurant right beside the Canadian Tire store. The staff was friendly and approachable and professional. Thank you A&W. We will be back now I know that they are taking my medical...

I walked in for the first time in August of 2023 and I ordered 4 espresso in 1 cup , after a month they increased the price of the espresso and said that I wasn't paying enough for 4 espressos ( strike 1 ) and increased the price to over 4$ so I stopped ordering espresso and instead ordered a large coffee with oat milk and sugar with a refill ... a month later after drinking 4 coffees every morning they increased the price saying the oatmilk was 50c more( strike 2) ... a month later I began having 2 honeys instead of sugar then a month later they wanted more $ for the honey so I was paying 3.45$ for 2 large coffees ( strike 3) , at 615 am this morning I ordered a large coffee and price went to 4.95$ and I said it's OK u won't see my business here again and I went to the Tim's across the street. Oat milk cost less than regular milk for your information . In business usually how it works is the more you spend the less you pay , I spend $300 a month 3600$ yearly but my price keeps going up . You lost my business that 3600$ over 10 years is 36000$ . Your service is terrible because u don't have enough business to pay the extra staff but if u offend your best customer like you did that's $300 a month less revenue and even harder to pay the employees meaning even less staff. It's not the fault of the employees because they r just following orders. Mr Manager by gauging people like you do you will scare your customers away like...

Well, here's another 1 star Review Wasaga A & W (I've read the Reviews here). You should get your act together. 3 of us just went. We were given white lettuce in our teen burgers, I had to go up & ask for green. The chicken strips weren't just cooked per my order, you could tell - they should be really HOT, not barely warm. Charged me 50 cents for 1 extra sauce, & don't tell you. As I was paying, my son asked for the cup to get his drink. Male cashier said "I can't give it to you until it's paid for". Buddy, I'M STANDING AT THE REGISTER WITH THE CASH IN MY HAND TO PAY YOU!!!! He said "we have our rules" - OMG. Napkin dispenser was empty. We had to go back to cashier for ketchup as dispenser was empty. We had to wipe off our own table & seat as it wasn't clean from previous customers. It wasn't busy there. Staff were standing around talking to each other. Not a pleasant experience. Go to the Collingwood location folks, they're much better at running a restaurant properly. Female cashier was mouthy to me. I have a good mind to call...