BOURBON ST GRILL — Restaurant in Waterloo

I have been to Bourbon St. Grill a few times and have never had an issue. I favourite the Lo Mein usually. Went to get an order of Lo Mein today, I had two bites of my meal and found that there was a metal wire in my food!?!

This is highly dangerous and absolutely unacceptable!!.. Not sure if it's from a metal wire wool sponge for cleaning the trays or whatnot but couldn't believe there was a metal wire in my food. I put the wire in a napkin and showed the staff at the counter and they asked if I wanted another meal made for me.. I said no (for obvious resons).. and asked for my refund. I did receive the refund. (after some debate)

I told the staff in a nice manner to ensure they clean the Lo Mein tray and remake that food and be more vigilant with the trays. The staff did apologise but I still did not see them take action to remove or clean out the Lo Mein tray or check other trays to ensure another customer did not go through what I did.. Could of been dangerous had the metal wire been ingested....

Bourbon St. Grill is my go-to food court destination when I am at the mall. Even when I am not at the mall, I still get wild cravings for it (sometimes the bourbon chicken, sometimes the broccoli). I tried making it at home but it's never the same, so I guess I just have to come back.

My go-to: Combo 1 1 rice/noodle - spicy noodle (thicker udon like - described as medium spicy) 1 meat - bourbon chicken (moist, salty, sweet, lots of protein) 1 veg - mixed vegetable (because the broccoli is always perfect and bright green)

The combo is usually enough for two meals as the whole serving is incredibly heavy and they pack a lot on it. Pair that with a (cheaper) drink from the grocery store and it's a perfect food court meal. Note that it is definitely salty so better to have your...

We went to the Conestoga Mall’s Bourbon St Grill on a weekend afternoon. They had a small line, but it went by very quickly. We got two Combo 1 ($11.69+tax) which includes rice/noodles, 1 meat and 1 veggie. For the first one we got noodles, corn and the bourbon chicken. For the vegetarian one we got the noodles with zucchini and corn. We personally think the noodles are better than the because it is more flavourful. If you get the rice, we recommend that you ask for a sauce on top (the bourbon sauce if you like it sweet). The chicken is always the star of the show for us, it is sweet, soft and juicy. The corn wasn’t very good though, it wasn’t sweet and it was a bit mushy. We would recommend the broccoli instead or other vegetables.

Tip: You get a small discount if you...