Red Swan Pizza - Waterloo Westmount Rd — Restaurant in Waterloo

TO SCAM PUBLIC DO NOT HIDE MY REVIEW. I’ll write my review again SHAMFUL BEHAVIOUR OF STAFF AND OWNER! WASTE OF MONEY. STOP INSULTING THE PEOPLE.. I will rewrite again. My sister ordered pizza few days ago from Doordash. She ordered XL pizza paying 40$. She got a call from your store saying that they do not have xl traditional crust that she ordered and said they will make 2 large traditional crust. She was fine with it and she requested if you guys could add extra sesame seeds. She recieved the pizza THIN CRUST which is NOT SHE ORDERED. Pizza had GREEN OLIVES which was way too salty to be edible, that even ruined the taste of pizza. And when she gave honest review, she was told that store do not offer free food and she called and asked for free topings and do not insult the business. My sister did not asked for free food, she did not call your store and neither she recieved the pizza the way she ordered. And YOU BEING THE OWNER have an audacity to lie and insult the customers!!!!!! If someone is paying for the food , they want the food the way ordered. If you do not have the Tranditional crust for XL pizza, why did you accept the order????? Cancel the order !! FOR YOUR BENIFIT do not waster someone’s money. If your emplyoees are working hard, people who’s paying for the food they are also working hard.!! Customer’s money does not grow on trees!!!!!!! And you said do not order from this store, I WOULD NEVER ORDER FROM YOUR STORE and I ALSO MADE SURE TO MAKE PEOPLE AWARE AROUND ME NOT ORDER FROM YOUR STORE. So your employees won’t have...

Would rate lower if possible after my interaction with the manager at this location. Which is disappointing considering I've had good experience before. So I had ordered 3 of my pizza's with pepperoni, which the meat he claimed is pepperoni most certainly is not. It was an odd texture and looking closer seems to be some kind of salami or sausage? So I called hoping to get some help on at least a partial refund considering this happened to 3 of 4 pizzas I ordered. He was not apologetic, instead informed me that I am wrong, and he can make it in front of me to prove that I am in fact wrong. ( not a great experience to have someone say no you're wrong, I can make you the same incorrect pizza again and thats all) . This conversation became very unpleasant when it started off polite and calm . A good amount if being talked over and was HUNG UP ON when I again declined to take the exact thing I said I wasn't happy with. Said he would only refund my money if i drove 40 plus mins round trip to return it. ( yes wanted me to bring in partly bitten food to the restaurant during covid restrictions) continued to push for me to take replacement of the exact same thing I already expressed I'm not happy with and didn't order whatever this " pepperoni " is . IF you ever order from here be aware of this .. the pepperoni is not pepperoni and they place it hidden under all the cheese and...

I’ll start with the only good part: the food. I usually order their pizzas through UberEats, and the taste has always been good. Yesterday, I decided to visit the shop in person with a few friends, expecting a pleasant dine-in experience. Unfortunately, that expectation was short-lived. The counter service was horrible. When I politely asked if there were any ongoing in-store offers, the boy at the counter rudely told me to “just check online and order from there” instead of offering any help. I found this dismissive and unprofessional, especially since there was a promotional flyer right on the counter advertising some offers. On top of that, there was a hand-written offer at the counter mentioning a “free dips” offer in exchange for a 5-star service review. The staff member blatantly asked us to write a 5-star review mentioning his name, promising two free dips in return. I find this practice incredibly unprofessional and misleading. Even while taking our order, the same staff member was uncooperative and repeatedly said, “I told you to check online and order from there.” The whole interaction felt unwelcoming and unpleasant. Honestly, if I could, I’d give negative five stars for the service and overall atmosphere. I’m disappointed and unlikely to return to the store in person...