Tim Hortons — Restaurant in Waterloo

The staff was extremely rude. There was a Gujarati man wearing glasses (I don’t know his name) who touched the dustbin and then started preparing my bagel. When I politely asked him to change it, he yelled at me in front of my friends, saying, “I’m not your servant!” I was shocked and wondered why Canada allows such ill-mannered and uneducated individuals, and why Tim Hortons employs people like this. This is all because of poor reference hiring rather than finding the good talent in market. The manager witnessed everything and didn’t even step in, which is truly disappointing. The manager should be ashamed of not doing her work properly. This kind of behavior is a disgrace to the culture. As a Tim Hortons employee myself, I take pride in providing excellent customer service, and my store’s five-star reviews reflect that. That’s how customers should be treated—by building a connection and ensuring their...

Hi. Since many days , when i order for dark roast or even simple black coffee, they are giving me cold . When I asked them to make it heated, they ask me to do it by myself in microwave. Does this make any sense? Nobody would like to have cold dark roast. If ,they can't give simple coffee perfectly, they shouldn't work at tim as it's about reputation of tim . If, I have to make my coffee heated, why should I buy it from tim? I can make it by my own at home. Additionally, they are behaving rude. I had this experience with two indian girls who works at tim. I know that giving this feedback doesn't change anything but I have to put it as I m a regular...

I wanted to post a review on this place because I feel like it gets a worse representation than it deserves. The employees are mostly very polite college students, and I find that aside from the occasional slight mistakes with orders (which they’ve always been happy and willing to fix), the service is fast enough and always the employees are polite and friendly.

Additionally, the number of customers this place gets is ridiculous at times, with longer lines than I’ve ever seen at many Tim Hortons, so with the high customer number, I think they do their best and it’s reasonable to make a few little mistakes (especially since they will fix it if you...