Pizza Pizza — Restaurant in Welland

Good pizza but awful service.

I ordered a pizza online from the Welland Pizza Pizza at 800 Niagara Street and went to pick it up about 25 minutes later. It was ready but the worker there asked me if I could wait a minute or two while she put out some pizza slices for walk in customers. I said please go ahead and she did that task. Right after that another customer came in and the worker proceeded to serve her first even though I was clearly ahead in line and my pizza was ready. The worker dealt with the customer and gave that customer her receipt and off they went. I thought I was sure to be next but he worker just left to go “chat” with a worker just coming in so I waited. Then she came to the counter and I stepped up to get my order just as another gentleman came in. She proceeded to serve him next and gave him his receipt. I then objected to two customers being served ahead of me that came in after me while my pizza was just sitting there getting cold. She then got my pizza and I paid for it but refused to leave a tip this time because of the poor customer service so she kept the receipt so I could not enter a complaint through the website.

I was totally unimpressed with this whole situation. Pizza Pizza says that they are all about customer service but my experience suggests otherwise. I will not go back especially since there are so many other pizza places in town...

I'm a 24 year old female who was home alone and the delivery driver was being really weird to me when he delivered my food. He forgot my dips (I didn't care to be honest) and called me back at 2am, 40 minutes after he delivered the pizza. I told him multiple times not to worry about it I don't need them (I was getting really weird vibes from him when he first delivered the pizza), he was being really REALLY pushy, I still kept saying I don't need the dips and he ended up showing back to my house another hour later (almost 2 hours after pizza was delivered), at almost 3am and was trying to ask about "my husband and kids" (to VERY clearly see who was in the house with me), was asking my name and trying to have conversation with me. I was up for hours after that feeling uneasy, barely ate the food, and explained the situation to many people and they agree it sounded unsafe. This is not cool. I usually never order from pizza pizza but it was the only place open at the time, I will not...

Would absolutely NOT recommend this place. The staff is incredible unprofessional and extremely disrespectful to there customers. I had purchased a small Caesar salad for lunch. The salad did not taste right, so I tried to return the salad so I could go and get something else. I waited in line, once it was my turn I asked the lady behind the counter if I could have a refund as the salad did not taste right. She continued to yell at me in front of other customers who were waiting for their food. She refused the refund and just continued to yell at me that she made it and there was nothing wrong with it. The manager finally came over after hearing all the yelling and issued me a refund he was very polite, but as he is doing the refund she is still standing there yelling and saying that nothing is wrong with the food. Never have I experienced such terrible customer service, I believe some retraining on how customers are to be treated is...