Stacked Pancake & Breakfast House — Restaurant in Welland

Was very excited about this place to visit for BREAKFAST sooner I entered with my toddler and saw the place is packed…..ohkay so waited that someone will greet us to let us know what’s going on saw couple people just came and gone…finally very young girl who was I believe the person who was making the seating plan and taking people to the tables she came to the reception counter and start doing his own thing we are still waiting the someone will greet and ask but no she is keep taping the POS system and finally she looked over and said nthg and finally I approached her and said can we get a table for 3 and she said oh yea there is waiting for 20-30 mins and I was like okay yea we can wait she took out phone number so we can get a Txt message ok so we reached the place in 20 mins back and we are still waiting and waiting she saw us but just ignored us ok we are still waiting and we past the 30 mins aswel still she is still taking other people and making them seat but just literally ignoring us didn’t even bother telling us to please wait I m trying to get you guys in or anything nothing at all and just ignoring she is even watching the little one is just tired of waiting I m sure she is got few people who came after us go in already but finally I approached her again since we are waiting from last 40 mins and asked may i know how long will it be for us to get in and she is like yea there is one person ahead of us i m like okay….finally it was another couple who was waiting beside us who were waiting but after 5-7 mins she sent us the txt and got us the table before them. I was shocked that what this girl is doing I under that it’s very important to give the jobs to youngsters i would encourage the owner of this business that please look into the training fr that person she really needs that to be at the front since first impression is the last impression if your greeter is like that you will be probably losing alot of business.

I see other people who were very much matured and sensible working over there even though lady who served us was very kind and helped us for everything we have a question for but i guess the front of house should be well managed. Food was great on the pancakes were way too thick...

Came from 4.5 hours away to spend time visiting friends. A few of them came into town to meet me for breakfast. My meal came 5 minutes after the other 3 orders. Just because you dropped our bill on the table didn’t mean we were finished. You came back to get the bill paid but my friend didn’t get her money out because we were in a conversation. She told you to come back. When the bill got paid because it appeared that it couldn’t wait for us to finish. I still had a half cup of tea and at almost $3 for it, I would have appreciated finishing it, finishing the conversation with my friends (we’re all from outside welland) before we were asked to leave because people were waiting. People including myself have waited ever since the place opened. If you go expecting not to wait then you’re at the wrong place. But being told that we need to leave because people were waiting. The food was good, our serve was good, the blonde that rudely not politely came to talk to us basically said she wanted us to leave. I have never been asked to leave a restaurant before let alone before I was finished my meal beverage. Needless to say after that experience we won’t be back. Not a great way to treat people especially from out of town, especially from 4.5 hours away. Not like we were being obnoxious we were catching up and eating. Next time I decide to meet friends I will definitely find another place that won’t be so rude. Just because you’re successful doesn’t give you the right to treat paying customers like you did. I’ll be sure to tell everyone I can about my trip to town for breakfast and got asked to leave before I was done because my table was needed by someone else more than myself. You were my go to restaurant when I came to town even going alone at times....

Restaurant was dirty, food, crayons, creamers etc under all the tables. Booths not wiped, even the ones where you could tell they wiped the table. There was food stuck to the walls in our booth. They were filling the sweetener caddies with a full bag of sweetner on a dirty table. Creamers had hair on them and left over food from the tables before. Just gross.

Warning: If you can't eat sugar don't order the Mango Spritzer they are made with 7up not soda water like it's supposed to be made, had to request it to be removed from by bill after I said after a sip I cannot drink this it has too much sugar in it, I even tried to just get another one without the 7up, no dice. When the server accused me drinking half and that she was not going to remove it from my bill (which I had not drank even close to half!). I had to then escalate to the Manager which I explained the entire encounter and she removed it from my bill thankfully.

Service was slow, 3 servers or 2 and the manager and 4 tables. Waited on condiments I ordered with my meal, waited on a different drink after I said I cannot drink this which I had to go up an ask for in the first place.

Ruben sandwich was great but don't get the add-on ceasar salad it's finely julianned Romain (which had a lot of brown pieces, I didn't eat) with a little bit of salad and a pinch of Parmesan for $4 extra dollars. They also over cooked the bacon, brought other bacon on a steaming hot plate that we burnt our hands on.

I am utterly disappointed with my experience at this location. I have never had an issue with the Stoney Creek location. I honestly thought corporate restaurants (that are run by the franchise), were held to...