Panago Pizza — Restaurant in West Kelowna

Awful Service and Disappointing Experience

I would strongly advise against ordering from Panago Pizza in West Kelowna. I placed an order and was initially told it would be delivered within 30 to 40 minutes. After two hours of waiting and calling customer service, I found out they hadn’t even started making the order! They casually mentioned they might be able to deliver it in another 30 to 40 minutes.

On top of that, the customer service was incredibly rude and dismissive over the phone, making the whole experience even more frustrating. It was a huge waste of time, and I was left with nothing but disappointment. If you value your time and expect even a basic level of service, do yourself a favor and avoid Panago Pizza in West Kelowna...

They threaten to call tow trucks for parking in front of their establishment in a SHARED parking lot with the other business’s and often use the handicapped spot as their own as well. Their delivery drivers treat the parking lot as their own personal free way driving way too fast. They also allow their small child to run a muck inside/outside the store with little to no supervision. I once witnessed this child throwing a large ball inside, nearly knocking full pizza boxes out of a workers hands. Very unprofessional! I am sure their pizza is great but their business antics definitely...

Had a terrible experience, ordered 2 pizzas, delivery took over an hour and a half. After biting into one of the pizzas the beef that was used tasted and smelled rancid. I took the pizzas back and asked for a refund and was told that there was nothing wrong with the beef and that they would not refund the price of the pizza. I was offered a 15% off my next order. I will NEVER order from here again and will let everyone i know how terrible the pizza is and even worse...