Gino's Pizza & Wing Machine — Restaurant in Whitby

The food is great. Loved the wings, loved the pizzas, loved the Parmesan bites. But what really shines at this location is the service. They called right away to clarify an order with us, to our satisfaction. One time we received a handwritten note from the staff on the box to apologize for the long wait (it was COVID lockdown on a Friday night and we didn’t even think the wait was unreasonable long at all.) The delivery is hot and quick, and the delivery lady we have dealt with is so friendly and polite.

Definitely recommend based upon the excellent service.

Edited 6 months after I originally reviewed them:

I’ve ordered a bunch of times. Never once has the food failed to please, it’s been great every single time. But the service is unparalleled! Today was the first time the driver forgot something (just the dipping sauces) and he told me before I noticed and was back with the sauces pronto! I love these guys. They’re rock solid, consistent, polite, and they make great food.

Edit: it’s been several years now, the pizzas deliveries are still friendly,...

After having Ginos pizza in Kingston and loving it, I wanted to give this location a try.

Unfortunately the pizza was equally as terrible as the service we received.

We got to the restaurant about half an hour after we ordered the pizza for pick up. When we got there, the lady in the back told us “7 more minutes” and our order would be ready. So, we went back to the car and waited. 10 minutes later, we go back in and she says our order will be RIGHT up, and then we see her put our second pizza in the oven right after she says this. We had to wait an additional 15 minutes inside, when she could have just been honest about how long it would actually take. Not to mention the whole time our first pizza had been sitting out and was cold by the time we ate it. Then, because she was rushed she took the second one out too early and we were left with a doughy, undercooked pizza.

I will not return, and do not recommend...

I called and placed an order for delivery to feed hard working nurses of 3. 45minutes later, no delivery, no call, no update... I called in to check on the status of my order only to be told that they can not get a hold of the store. 52 minutes later, the store called me stating thy can not deliver due to "unsafe driving conditions".

I find this VERY unprofessional due to the fact that they did not call me at AT ALL to update me let alone tell me after 52 minutes when I called to get an update.

One of my colleagues had to leave on her short break to pick up the food to feed all of us. AND to top it all off the store did not give the pizza for free, as I was advised from customer service I would be. I WILL NEVER BE ORDERING FROM...