Freshslice Pizza - Grant Park — Restaurant in Winnipeg

I had a terrible experience with that place. Previously, I ordered a pizza for pick-up in the downtown area, but this was my first time ordering pizza for delivery. On April 18, I placed my order online, and it was sent through Uber to the wrong address. The staff confirmed that the address was correct, but the delivery driver dropped my pizzas off at a random location.

I tried to contact the staff at Freshslice, but they directed me to Uber support. However, Uber stated that it was Freshslice's responsibility. I haven't received my pizzas or a refund; they refused to give my money back. I have all the proofs (all screenshots).

I hope you see this review and take action regarding this situation. I used to buy pizza here regularly, but not anymore.

Update: After posting the review, I immediately reached out to Freshslice and followed all their instructions: submitted a complaint through their app, sent an email, and provided all requested proof (payment receipt, chat screenshots, delivery photo with the wrong address). The company kindly asked me to contact them via email or online form. I did so right away, but unfortunately, no meaningful response followed. I also tried reaching out by phone and through social media — still no resolution.

It’s very disappointing to see that Freshslice ignores customers after mistakes happen. I am still waiting for a proper response and a refund. Extremely poor handling of...

Stopped here for lunch, as I saw sign while inside the shopping center. There was ready to go pizza by the slice, and also various types of whole pizza options to order. I went with the $12 medium pizza with unlimited toppings. The person at the till seemed a bit impatient when I was asking questions. For example, I asked for a list of their ingredients and she wordlessly pointed to the display window to the far left which encased all the toppings. But when I went over there, she did not follow to hear what I wanted. I did not want to yell out my toppings, so I went back to the till and asked again for an actual list or menu with the toppings. At first she said they didn't have that, but then brought out a take out menu, which she said I couldn't keep. There weren't any other take out menus on display or available for me to have. After 10-15 minutes, the pizza was ready, correctly made, looked good and was hot. Without asking for it, it was a thin crust, which I do prefer. But, it was a bit too thin as two hands were required to support the slices while eating. I took it to go, but there is limited seating. Other than needing a little salt, it tasted good. I'd...

So the pizza toppings were okay I guess, pizza is pizza, and that's why I gave it as good as 3 stars. But the crust tasted extremely stale. I'm the kind of person who will have pizza in his fridge for like two weeks and still eat that hard, stale pizza, but this was so bad I actually didn't finish it. I could eat the parts that had sauce and toppings because the flavor was strong enough to eat it but I couldn't stomach eating the edges of the crust. I don't even think it necessarly WAS stale, since it didn't feel hard, but it tasted like the stalest crust ever. I'm not really sure if we just got a really bad order or not, from all the other ratings it seems that way, or maybe the other ratings are false. I'm not gearing for a refund or anything, but I just want people to be cautious. If you're eating in, please speak up and let them know if this happens to you. If you're like us and got delivery, then maybe call them up? I can't really...