Pizza Pizza — Restaurant in Winnipeg

I am not that type of person to complain about small things. But today something is happened differently that’s why I am complaining. Actually, today around 8pm I called at pizza pizza store(at mcphilips street, Winnipeg MB) and ordered extra large pizza with four toppings ( red onion, black olives, green pepper, Pineapple). When she asked about spicy then I said average. When I tasted it was too spicy, my children didn’t like it and even for my husband and me, it was really spicy. I called them again about the complaint of the order. She said she will give same pizza in medium size. I asked about the pizza which we had, she said we can keep it and come within 20 minutes to pick up fresh pizza. I sent my husband to pick the pizza when he asked about the order the employee she said this time is ok but next time will not and she said my husband why he didn’t bring the previous order. She told him in the rude behaviour. This is not right. My husband he felt insult at the store. We are regular customer and every weekend we order pizza from there instead of store near about our living area. When I called her again why she said like that because she did different conversations over the phn. Then she replied they hire new staff. But this is not the right thing, it was their mistake. Instead of apology, she showed her...

Not sure why I see so many bad reviews here but my brain tells me, based on experience, that Pizza Pizza customers are entitled, impatient, or dont understand the food industry.

Ive been coming here almost weekly, sometimes frequently throughout the week, for about a year now. I have not once had an issue here (other than customers cutting in line while I'm awaiting a pickup order). The staff are always friendly and wish you a great day, they are super quick in a time crunch especially with big orders and rushes. I cant see why anyone would rate this place lower than a 3.

The food is decent quality for a pizza joint. Too many of you expect top of the line Pizza from anywhere other than a restaurant but this place has great deals for decent quality Pizza, amazing chicken, and so much to choose from if you don't like something. Like, lots of variety.

Thanks always for my PB Chick'n Sandwiches! They're ALWAYS made delicious,...

The staff here is on point. Special shoutout to Shagan for the assistance today. Placed an order over the phone with the general call center/hotline for placing carry out orders. Placed an order for a large stuffed crust Hawaiian and a Large Stuffed Crust Meat Lovers Pizza. Quoted $65.20.

Got to the store to pick up. Shagan immediately noticed that I was about to be over charged for my order. Shagan advised me to cancel the order and then she would ring me up at the correct price. Called the hotline to cancel the order, telling them there is no way I will agree to being over charged and to cancel my order. Honestly felt scammed when calling them back.

If it wasnt for Shagan’s excellent service, I would have been overcharged. Honest customer service is hard to come by these days, so thank you Shagan...