Subway — Restaurant in Winnipeg

We friends, visited Subway 900 St James, on 1st July 2023, around 5.30 PM. There was a very rude employee who used profanity words. She said to go out of this store. the reason was that my friend asks the key to the bathroom and she did not give the key then another employee gave him the key and my friend talked with her(who gave the key), and asked her hey sister why she was very rude, she did not give me a key, also we said her for changing hand gloves because of an allergy reaction and that time she was very rude we never say anything. then we started eating sandwiches. when we almost finish the sandwiches suddenly she started shouting from our back and rudely saying something wrong to us, and she used profanity words and said you can complain anywhere. and said go out of my store and used very bad words for us. I said this is not your store I will talk with your manager then she said go out of the store this is mine store. She harassed us. we are very upset because of this, she was abusing us just because of ask for the key to the washroom and to change her gloves. She was also rude to us a few weeks ago that time she provided cold sandwiches and when I ask these are cold then she said in an aggressive way I can't do anything you cant see there is a long line. She was very rude. I recommend other customers shouldn't go to this store. I request the owner, should take action regarding...

This was the most horrible food I’ve ever had at a Subway and when I complained the owner was so focused on his staff training and working on training them better!!! He did nothing to make things right with the customer wow!!

From the Owner:

I want to take a moment to thank you for contacting me and to extend my apologies for the less than ideal experience that you had in my restaurant. I understand quality bread and food during your visit did not meet your expectations. I know that we have let you down, and for that, my team at Subway® is sorry. I will take the time to review this with the manager and all staff members.

I want to make this right, and I am always looking for ways to improve the experience for my customers, so I shared your feedback with my team to prevent this from happening in the future.

Thank you for choosing Subway® and we look forward to seeing you...

I recently visited Subway and had the pleasure of being served by Rajni, and I must say, it was a fantastic experience! From the moment I walked in, Rajni greeted me with a warm smile and a friendly attitude that made me feel right at home. She was incredibly patient while I made my sandwich choices and gave helpful suggestions that made the whole process smooth and enjoyable.

The sandwich was perfectly made, fresh, and delicious — you can tell Rajni takes pride in her work. She crafted it with care and made sure everything was just right. Her attention to detail and excellent customer service truly made my visit special. I left not only with a great meal but also with a smile on my face.

Highly recommend visiting Subway and having Rajni make your meal — you won’t be...