Visions Electronics — Local services in Winnipeg

I really didnt want to have to leave a negative review but at this point of frustration I feel its warranted. We're really disappointed with the "customer service" we've received from Visions as a whole after making a purchase through Brad on August 18th and still not having received the products we ordered. We fully understand when you have to order directly from a supplier (in store only products) it can take extra time but we were told a week to two weeks upon making the purchase to begin with and have had made multiple unsuccessful attempts to get any truthful or accurate information. We continue to get the run around from staff including stating it was "shipped to the wrong store" and will be in by x date (tuesday Sept 27th to be exact) and to call back to speak to Brad, to Brad telling us thats not true and doesnt know why we were told that, to Brad telling us he will get us a discount for the 6 week wait (at that time it's now been almost 8 weeks) After being told there was no ETA to him telling us Oct 4th he finally got tracking info for the items (via text) and then he stopped responding altogether. My husband just called the store again because again no response from Brad and was told he has to "deal with brad" because he "sold the items" and "is the manager" ... so my husband texted him again and hasn't received a response yet. We get he's a busy sales person but customers deserve some form of communication. An apology for the inconvenience and keeping to your word of promised communication goes a LONG way for customers too. We've purchased from Brad in the past, multiple tvs, wallmounts, etc. even after these items were ordered (commercial grade kitchenaid mixer and accessories set, as mine died after many years of use) we went in a couple days later and bought multiple laptops and received great customer service during our purchases. Now that they have the money and we dont have the product our business no longer matters it seems. We are just really disappointed by a lack of communication and being told multiple things by multiple people and still having zero answers. At this point as much as I appreciate the gift my husband was trying to get me for my birthday (in September, which we were assured it would be here before then), the hassle of chasing a company to give us any details about the products we've already PAID for and haven't received is just unacceptable. If we don't hear back by Tuesday (as this is a holiday weekend and we understand wanting time with your loved ones) we'll be seeking a full refund (as we said we wanted by Oct 3rd but agreed to let Brad get us a discount - which we havent gotten either) and taking our business elsewhere. If there is a hassle trying to get a refund we will have to contact the consumer protection office...

I tried buying a Yamaha SR30C Soundbar on Boxing Day. They didn't have any in stock so Ali ordered ordered the product for me and assured it would arrive the next day (Dec 27th). I checked my receipt and Ali also tried sneaking the extra insurance of $44 which I expressed to him and his staff I didn’t want beforehand MULTIPLE TIMES.

The next day, I call and the soundbar hasn't arrived. The staff assured me that it’ll be here Monday. Monday passes and I call again Tuesday. Staff assured me that it would show up Friday and I got worried that they didn’t enter my name or phone number in the system incase the product showed up already. I asked the staff on the phone more than once to see if they had my info on file and he just proceeded to tell me that “We always keep info anything above $200, don’t worry, our guys in the back will give you call once it shows up." I called more throughout the week and was given that same lazy answer.

That still wasn’t reassuring as Friday (Jan 3rd) came and I called to see if the soundbar had shown up. The employee said “we don’t have your name, number or record of that transaction.” Nothing to worry about still, right?...

Went down to the store the same day with my receipt. Turns out they had the item in stock on Dec 27th (the day after I purchased) but they were all sold out again because someone else bought my unit that was reserved for me. But obviously Visions didn't know to contact me first since they "Always keep info anything above $200..." they never had my transaction, name or number on the order after I asked multiple times over to phone to please check.

Very disappointed and frustrated with how much these guys wasted my time, unprofessional customer service, no care or respect after you call multiple times to make sure they have done their due diligence. Let alone, try to steal more money from me after I said no to their "insurance." Take these 1 star reviews seriously and spend your time and money somewhere else other...

Originally went to Visions Regent for Kef Q150s, went back recently to purchase center channel Kef Q650s. Ali was quick to provide assistance and was willing to answer my questions. Kelly and Ali took great care of me this visit!

You guys are the best!

EDIT August 2024 - my initial post here was for summer 2023. Purchased a pair of tower speakers from Derek however the St James location did not have them in stock. Derek was thorough in requesting the Pembina location hold a pair for me to pick up.

The next day I picked up the speakers, and first noticed the damaged box (was supposed to be new), I questioned the staff and they informed me the box was damaged because it was in the back. I get home, unpack the damaged box, and noticed it's the speaker is the wrong colour. I immediately call the Pembina location (roughly 2 minutes before close), and no answer which is to be somewhat expected. I quickly call the St James location and the floor manager (unfortunately I didn't catch his name) who answered had full confidence in Derek reserving the right colour speakers and said Derek will find a way to remedy the situation. Anyways I begin unpacking the second box and it appears the product is an open box product, some loose screws, no protective film or foam and with my luck there was some damage on one of the sub drivers.

The next morning I talked to Derek on the phone and he remedied the situation saying he'll get a new pair in store for me to swap out. The replacements took just over a week to arrive and Derek was done for the day but sent me a message to work with Dipak for pick-up and was no hassle.

Between dealing with Pembina location mix-up, leaders being confident in their staff, and great customer service, the St James location is has always had my back.

Thank you Derek, Dipak and the St James crew. (shout out to Ali, although he probably doesn't remember me, he helped me out on my...