Tim Hortons — Restaurant in Winnipeg

I visited the Tim Hortons drive-thru at 777 Keewatin last Saturday and had a very disappointing experience. I ordered a cappuccino, but the staff member taking my order, who introduced herself as Prabhnoor, was extremely rude and did not explain the menu properly. Since I am new here, I was not familiar with everything they carry and expected some guidance, but instead felt dismissed.

When I asked her politely why she was being rude, she claimed to be the supervisor and shockingly told me she did not want to serve me, then used offensive language toward me. This was very unprofessional and completely unacceptable. Thankfully, another staff member—a white gentleman—was kind enough to explain politely that the store is small and does not have all machines, which helped me understand the situation better.

I immediately called the store owner to report what happened, and he assured me that the matter would be investigated, but I have yet to receive a response. I even followed up with another call, but no one answered.

As a customer, I understand there can be busy times or misunderstandings, but customer service should never involve rudeness or abusive language, especially from someone claiming to be a supervisor. This experience has left me very disappointed and questioning the professionalism at...

SUKH IS EXTREMELY UNPROFESSIONAL & RUDE!! This Tim Hortons location has most funniest service. Every time in the mornings I’m at the speaker box, I’m expected to hold at least 3-4 time for one single order. If I happen to ask for 2 drinks, they’ll respond as “hold we need to check” if I ask for a bagel, again they’ll ask me to wait & check. What exactly do they have to check each time? The double toasted bagel that I ask for is barely toasted, and you can’t even return and ask for the right one, Bcz they’ve already wasted enough time by making you hold while placing order. Even inside the store front service is horrible. The staff just keeps ignoring you, even if they see you’re waiting for an order to be taken. They won’t bother to even look at you, until they’re done with all the back end stuff they’re doing. Zero politeness or welcoming gestures on their faces. The girl on the window ‘SUKH’ is very unprofessional and rude, not just with customers but seems to be rude with her co-workers as well. Poor and...

Fist there where no garbages to throw out my Tim’s cups Then after making my order and being very specific not wanting a tray for my 3 beverages and only one sleeve on my tea With there being no garbage at the window they wouldn’t take my cups so yes I dropped them to the ground 😞 and I NEVER litter Then they gave me a tray and 3 sleeves when I specifically said I didn’t want

The XL 3/3 was not stirred and all the sugar was at the bottom of the cup

I guess I should have kept a cup so I could have stirred my own coffee but hey that’s not my job

Mixing a 3/3 coffee DOES NOT get stirred when you turn the spoon only twice

I have this problem every time I go to this Tim’s but it is the closest to my home so that’s why I go

I will now be going to the inkster location even thou it is out of my way

Simply because they do not follow simple instructions 😠

So frustrating

Oh and I buy at least 6-8 coffees a day but glad to be bringing my orders else where Where they have a garbage and stir...