Tim Hortons — Restaurant in Winnipeg

Final Complaint – Lost Customers Due to Repeated Service Failures

Dear Tim Hortons,

This is my final attempt to address a recurring issue at your stores.

In the winter of 2023, I ordered a hot latte but was served an iced latte, despite the fact that the outside temperature was around -30°C. At that time, I realized there was no point in arguing, since the problem was not with a single employee but with the hiring and training standards of your staff, many of whom can barely understand or communicate in English.

Last week, I decided to give Tim Hortons another chance. I ordered a latte and clearly asked several times for it to be prepared without sugar. Yet again, what I received had a sweet taste. “Without sugar” should mean without sugar—this is a basic expectation in any coffee shop.

After multiple failed experiences, I can no longer justify returning. You have now lost me as a customer, as well as my entire family. Please understand that when customers are repeatedly disappointed and ignored, they do not just stop coming back themselves—they also tell others.

Goodbye, Tim Hortons. This was your last...

normally this location is good but Jan 6th, Sat morning I was very ticked off. I had to keep telling the person taking the intercom orders that I wanted JUST 2 sausage biscuit only. The person kept saying okay and hashbrowns - I said NO, JUST the biscuits, then they said okay and coffee. By time they got it through their head just biscuits, I was rather frustrated. I asked for mayo for the biscuits. When the person at the window passed me the biscuits, I asked him ( Did mayo get put on? ) He replied oh yes. Ass hole, none was on and I was already at my...

Came at Drive-Thru today around 8:45 pm. Ordered 2 coffee and potato wedges. Food was good but girl who was doing presenting on window was impatient and unprofessional. Me and my husband both said ‘’Thank you’’and she did not respond , ignored us and closed window suddenly. I think you should teach your staff about customer service. It’s not always about food, staff behaviour towards customer is also equally important. I dn’t think so we will come at this...