Bellissimo

I rarely feel inclined enough to review but for the experience I had here today, I wanted to type out a genuine review about my first and only experience at Bellissimo.

I had ordered pickup from Bellissimo (lunch menu). I ordered Carbonara (16) and Lobster Mac and Cheese (18) with a side salad. Upon arrival, the lady had already had the total punched in on the machine and was about to hand me it when I inquired if I could pay part of it in cash and the rest on debit (co-worker's cash). She agreed but didn't seem to know how to do that, so she grabbed someone who I'm assuming is her supervisor to help her enter it into the POS machine. The total came to $40.48. I assumed she had just entered it in wrong because she was new or something so I just said "f* it, i'll just pay it all on debit". I paid the $40.48, thinking nothing of it, and she asked me if I wanted a receipt. I said no and left.

About 20 minutes later, my boss comes into the room where I'm eating and says there's a lady on the phone by the name "Bianca" from the restaurant I just ordered from who said that I took my food without paying for it. It was quite embarrassing. I checked my bank account to be sure that it had be charged and it had. So I called them back to figure out what was going on. When Bellissimo picked up and I told them who I was, they were extremely rude and condescending. The man (I do not know his name) who answered said that I should have paid 60 something dollars for my lunch. Of course I inquired because I only ordered 16, 18, and the side salad which is nowhere near 60$.

After being put on hold for a few minutes they came back to the phone to say that they had charged me the "wrong" amount and that it was indeed only 40 something dollars. I owed something like 1.50 because they put in the wrong numbers. They told me "not to worry about it" because of the inconvenience, but not even an apology. I offered to come by anyway to pay the rest and they said no and hung up before I could even say anything else.

So, they made a mistake on THEIR end and called my place of work to talk to my manager calling me a thief. It was humiliating and completely poor service from them. I'm not impressed at all. Instead of calling to talk to me and ask whether or not I had perhaps left the cash with a different attendant or anything, they opted to instantly accuse me of stealing instead at my PLACE OF WORK. Seems like they wanted to make drama and catch a thief rather than figure things out in a professional manner.

I won't be dining there again, and I will be telling everyone I know not to dine there. The food was decent, but the experience I had is not near worth that mediocrity. Just wanted to leave this review so that anyone reading this or the management there know how awful their customer service was to me today, and that it spoiled my lunch/day.