Starbucks — Restaurant in Yellowknife

So the location is nice - that’s it.

Going to have to agree with the other reviewers about being gaslit and not accommodating custom drinks.

Riley, the barista that’s only been at Starbucks for ~1year has to be to most rude person I’ve ever encountered.

I’ve been to countless Starbucks locations, have ordered the same drink every time, but was told I was wrong and they entered it as another drink which cost more.

Tried to show all the previous recents and orders in my app - didn’t matter, still told I was wrong.

Was also told that all the other baristas that took my orders in the past entered it wrong, and didn’t know what they were doing.

Got into a bit of a heated conversation, and the supervisor just sat there and watched while the whole thing went down - then EVENTUALLY intervened.

My suggestion for other folks experiencing problems, is to call the toll free Starbucks customer service line. They’ll create a case, and report it to the district manager (above the local store manager), which is tracked at the...

I had a very upsetting experience at this Starbucks location due to the behavior of one of the staff members named SHEILA. She did not greet me or acknowledge me while I was waiting to place my order. At first, I thought maybe it was just a mistake—but shortly after, she warmly greeted the next customer, who happened to be white, and served him with a friendly attitude.

The difference in treatment was clear and deeply disappointing. As a paying customer, I expect to be treated with basic courtesy and respect, regardless of my background or appearance. No one should feel ignored or unwelcome due to who they are.

If customer-facing staff cannot treat everyone equally, they should reconsider their approach to service—or their role. I hope management takes this seriously and ensures better training or oversight...

The store itself is spacious with plenty of seating. The experience of ordering drinks from this location is horrible! Easily the worst customer service I’ve ever received. As customers we are paying a premium price for a premium product. I’m happy to do that, but I expect there to be consistency across a brand. That does not exist at this Starbucks location. Starbucks offers a brand promise of customization and experience, it is an fundamental expectation as the customer and it should be among some of the first things staff are educated about. My experience would absolutely stop me from returning to this location. I’d rather be treated with decency and respect, than have an expensive tea or coffee...