My order was placed before 6:15 pm last night (Friday 13th) for a 7:15 delivery time. Three times I called the phone number and was told my delivery was on the way, starting about 7:30 pm. Each time I was informed the driver was being called and almost to my home.
At 8:50 I called to inform them I would pick my order up by Cimboco and to have it ready. When I arrived I was informed the order was just delivered and not ready for pick up.
I called back and was informed the order was delivered around 9 pm and I was not going to have a hot meal or a refund.
This is EXTREMELY unacceptable. If I had been informed that the order was delayed, or even the courtesy of a return phone call, this could have been avoided.
My children stayed awake far beyond their bedtimes and I could have made other arrangements if the situation were properly communicated.
Recommend only ordering in person as Burger Shack does not care about its...
Read moreIf you're looking for the best burger in the Cayman Islands, look no further than Burger Shack. Definitely a favourite of mine that delivered every time. Whether you're grabbing a late-night bite or a quick lunch, this spot knows how to serve up burgers that hit the spot with flavour, freshness, and consistency. What sets Burger Shack apart is the quality, nothing feels rushed or mass-produced. The fries are golden and crispy, and the milkshakes? Thick, creamy, and worth every calorie. The friendly staff and laid-back atmosphere make the whole experience even better. Whether you're a local or visiting the island, Burger Shack delivers exactly what you want from a burger joint, no fuss, just great food made with care. Highly recommend stopping by, it’s the kind of place you'll crave long after you've...
Read moreA veggie burger and sweet potato in an outdoor setting are my go-to late-night food (yes, they are open until you find a solution for your midnight hunger pangs!!!). I could stop by there anytime in my pajamas and order a healthier burger alternative. The burger is a plant-based protein that is still rich in nutrients. It can be paired with sweet potatoes, which are more nutrient-dense. But whether you get sweet potatoes, regular potatoes, or none, whatever you decide to get, you can take your sweet time to think about that in the parking lot with a casual atmosphere and plenty of space; nobody will rush you, so enjoy those...
Read more