Restaurante Capitalino — Restaurant in Bogota, Capital District

I’d like to share absolutely bad experience. On Dec’17, I made a reservation on this restaurant to attend it on Jan’01. On Dec’31 (the day before my actual reservation) I’ve got an email that Capitalino is sorry that I didn’t attend the reservation (just think about it, the day before the reservation they sent me an email that I wouldn’t have attended a future date). I reached out live chat support, which was absolutely useless. The lady from live chat said, she doesn’t know how to check it, they don’t have a complaint system and she gave me a non-English speaking phone number, which put me on hold forever (she even closed the chat without any apologies). I reached out WhatsApp chat, they told me the restaurant is full and they cancelled my reservation. Imagine it happened just a day before, without any prior communication to me, it’s not possible to find alternative place as everything is booked just a day before Jan’01. There’s a poor support level, they even didn’t offer any alternative solution (e.g. to spend the time in their bar, whatsoever). If I didn’t reach them out, and just thought it was a system glitch, it would be my wasted time in a New Year as the restaurant is full. If you don’t want to have a disappointment during New Year don’t go to...

The reviews are so high, and I love Hyatt, so I was excited to try this place.

I was heavily disappointed in the following: 1) drinks were inconsistent. The first Manhattan had no cherry. Second one did 2) I had the creamy rice with seafood. This included 10 or so pieces of shrimp, 2 calamari rings, and one mussel. The seafood imbalance was so odd. 3) There was no silverware on the table when I sat down. They happily brought it to me when requested and spilt a portion of my Manhattan. The server was apologetic, but no remedy or price adjustment was made for a 10 USD drink....which is a very expensive drink for Bogota. 4) I don't understand why, but there were mini/salad shrimp and jumbo shrimp mixed into the meal. Why two different types of shrimp?

I could not recommend this restaurant at this time. I won't specify the date or time, because I'm not trying to get the server in trouble. It was recent enough that this is...

We reserved the “Cena Romántica” for our anniversary. It was a great deal for a three-course meal with a glass of wine per person. We also ordered seasonal cocktails.

Every dish was delicious. The Sopa de Langostino was flavorful and had a nice kick of spiciness, which I really enjoyed. The pulpo was perfectly cooked and had a hint of charcoal flavor. The fish dish was complemented beautifully by the salad. And… the BEST lamb I've ever had!!—I’m not even a big fan of lamb because of its smell.

All the desserts — even the bread with olive oil — were amazing.

Service and vibe were...