Akiba Sushi & Wok — Restaurant in Frederiksberg Municipality

0/5!!!! -100/5!!!! THE WORST SERVICE AND TASTE WAS HORRIBLE!!!!!!!! So, this was the worst experience i’ve ever had with ordering sushi. I’ve waited 40 minutes for a delivery, was searching for a delivery guy on the street for like 30 minutes. Before this I called the restaurant like 20 times, half of them they didn’t even answer, other times a person who answered didn’t even speak english, even a little bit, i tried using danish, just to explain what happened, and I think it was successful, like basic explanation, but the person on the phone was keeping telling me something in danish while talking with someone else , maybe her colleague . So i hang up and then tried to call again like 5 times until someone answered AND FINALLY HAS SPOKEN ENGLISH!!!! but they didn’t help me at all, all they said “wait, order was given to delivery, we cannot follow it” and that’s it. i’ve waited for another 15 minutes on the street, searching for a delivery guy, until he called from a place that was like 500 metres away from the place that i put as a delivery address! PLUS the guy didn’t speak English at all, he just said the name of a place near which he was standing and I was supposed to find him myself, only by 3 words that he was able to tell me on the phone. AND mind you, it was like 23 o’clock, and I am 17!!! So i don’t know how, but I found him, took my order AND THE WORST THING IS THAT IT WAS THE WORST SUSHI THAT I HAVE EVER TRIED😭😭😭 the fish tasted like it was expired, too salted, the pieces were falling apart and they were extremely small!!! i paid 230 dkk, of course i wasn’t expecting the best quality, but not rotten fish and terrible ABSOLUTELY TERRIBLE service!!!!! NEVER ORDER HERE!!!! DON’T WASTE YOUR MONEY...

1 Star (Would give 0 if I could)

This was one of the worst delivery experiences I've ever had. We ordered through @Wolt and it took over 3 hours for the food to (sort of) arrive — and that’s being generous.

We tried calling the restaurant more than 10 times, and when someone finally picked up, they told us it would be another 20 minutes. An hour passed with no update. We called again, and they said the driver went to the wrong address. They offered to resend the order, promising delivery in 20 minutes. 40 more minutes later, still no food.

When I called again, they claimed the driver couldn't find a place to park — which is a blatant lie since there's free, empty parking right in front of our building.

Eventually, they called to say the food had been delivered — but no one rang the bell, no one called, and there was no sign of the order. Only when my flatmate came home did we find the food left on the floor of the elevator. Cold, unsupervised, and completely unacceptable.

Zero communication, multiple lies, and absolute disregard for basic service. Never ordering...

Veryyy worst place, with very rude personels, we booked online and for confirmation we called them and booked for specific time. But when we arrived they told we are busy and it takes more than an hour’s for preparing the sushi’s. We told that we booked table and call you but the were very rude waitress told we are busy . And didn’t let us to talk . It was very low level restaurant and very WORST customer service and RUDE waitress. Never recommend this place. Never never go there...