Axelhus — Restaurant in Helsingør Municipality

Actually a brutal experience. The servers were kind of rude from the start - we were looking for a quick snack because we were tired and hungry and asked how long it would take. They said 10 or 20 minutes. Mind you we had a baby with us. After 40 minutes we asked where our food was, they said it was “hopefully coming soon.” Another 25 minutes went by, a member of my party approached them, rightfully frustrated and the teenage staff member was hostile and completely unhelpful and said it was coming. 10 more minutes go by, we’ve now waited for more than an hour and they come out with half of our food and all of the meals were wrong. ALSO they made us pay before the food came out so we had no choice but to wait even though we were all starving. Of the food that was brought out, they brought two wrong sandwich plates, an incorrect order of fries and still no food for the baby (which was just chicken nuggets). We reluctantly ate the food they brought, continued to wait for the baby. Another 15 minutes went by. We grabbed a hotdog down the street for the baby, asked for a refund, we’re returned 400 kr of 1000 for the meal. Frustrating experience.

Edit - I asked the child's mother. I thought i heard her say hummus but she said chicken nuggets. We absolutely ate at your restaurant. I would not forget that experience. And I will absolutely not delete...

ADVARSEL, hold Jer LANGT væk fra dette voldeligt og amatøragtige drevet sted, det er virkelig en katastrofe hvordan de behandler deres gæster. Seneste (og ultimative sidste) oplevelse hos dem, var i weekenden i uge 27. Får stille og roligt nogle drinks i baren, taler med et par andre gæster samt personalet. Har tidligere selv været i branchen, jeg nævner bl.a. min afstandtagen til narko og stoffer som deales helt åbenlyst i nattelivet. Kort efter får jeg helt uprovokeret et meget kraftigt slag i baghoved (blødte stadig ud af højre øret dagen efter). Det foregik i baren med tre bartender på job, bemærkelsesværdigt nok havde ingen af dem set noget, ej heller vagten. Jeg havde absolut intet gjort eller provokeret nogen, men personalet valgte at smide mig ud og lade voldsmanden blive på inde på stedet?????? Den efterfølgende weekend, den 13. juli opsøger jeg vagten for at få en forklaring. Vagten indrømmer så at de efterfølgende kunne se på overvågningen, at overfaldet var uprovokeret samt det faktum at vagten var på fornavn med voldsmanden??? Ingen undskyldning, ingen seriøs forklaring på hvorfor de holdt hånden over voldsmanden, "ingen så jo noget", kun en billig forklaring om at de måtte jo smide en af os ud??? Om det skyldes mine negative udtalelser om narko i nattelive, står hen i det uvisse, men er en nærliggende tanke, som sagt så ingen af personalet jo noget, trods forholdsvis få gæster.....

14 dage inden denne episode, var vi tre gæster der ville spise frokost på stedet. Efter ca. en halv times venten, fik vi endelig lov til at bestille. Da maden langt om længe blev serveret, var den under alt kritik, en fik noget hun ikke havde bestilt, resten lignede mest af alt levn fra dagen før. Der findes mange fantastiske barer og spisesteder i Helsingør, dette sted her er ikke...

A Perfect place to visit if you want to be disappointed and broke. We had a couple of hungry kids and had to find our own menus in the restaurant. Ketchup for the kids burger was not included , and “unfortunately “ there was no possibility for the 5-year old to bring his left overs with him. No bag, no plastic wrap and we were rude when we didn’t believe that it was true. The explanation for the lack of a plastic bag was that “this is not a restaurant per se, the kitchen is in another building”. Food was almost ok, service awful and prices high. Around 150€ for five food with...