Den Engelske Pub - You'll Never Walk Alone — Restaurant in Kolding Municipality

Great bar let down by really poor staff. I really don’t know what or why caused the attitude problem but it’s awful… I ran a tab, left my credit card behind the bar. When paying I wanted to split it 50/50 with a friend. The bar tender basically accused me of trying to split the bill and run… she even had my credit card in her hand at the time. Maybe that sort of thing happens a lot and explains her attitude, but instead of being rude and defensive she should have said “hey I’m sorry but we get people that leave without paying and I end up having to cover the bill, would you mind both paying at the same time?” That would of been fine…. Such a shame as...

I have visited this pub many times already but it’s always a pleasure to come back here. All staff is very nice and last time they even played hockey match me and my guys wanted to watch. Most importantly, there’s a girl working in a pub (sometimes in Cavern as well) who’s very nice. I don’t know where she’s from but she’s a foreigner (Bosnian? or Croatian). Always a pleasure to talk with her as she recommends a great beer. Will continue to come here for a long time and will definitely recommend for other people to chill down and a...

I burde sende jeres bartender på kursus i god kundeservice. Det var absolut under al kritik, med den behandling vi fik. At fralægge sig alt ansvar, når man servere øl der er for gammelt, er bare ikke iorden. Denne episode kunne have artet sig helt anderledes, hvis bartendere havde opført sig pænt og taget ansvar, fremfor hyklerisk, ikke at kunne tage ansvar for øl det var gået på dato, uden at hans chef skal godkende det. Og hvis i mener at de øl ikke var gået på dato, hvorfor kunne i så ikke fremvise jeres mindst holdbarhed på dem? Vi forbeholder os retten til en undskyldning og at få pengene retur, for de øl vi købte, som vi oveni smagte på, selvom udløbsdato var september 2022.

Svar til den engelske pub efter deres tilbagemelding nedenunder: Vild nok at du prøver at udstille os, som nogle slemme banditter og opfinde episoder som slet ikke har fundet sted 😅🤣 kunne simpelthen ikke lade være med at grine af dit svar. Vi gik skam ganske frivillig, for hvem gider drikke øl der er for gammel. Du svarer heller ikke på hvorfor dit personale, så ikke kunne fortælle os mindst holdbarheds dato. Datoen i bunden af en dåseøl har sku da altid været udløbsdatoen 🤣🤣 Flot at dit personale har så meget viden om øl, som du praler af, det var der skam heller ingen indvendinger imod. De har har bare verdens dårligste...