Sizzler Steak House - City Stars — Restaurant in Cairo

I haven't visited in 3 years, and everything went down hill. Starting with their waiting system and long queues, they don't take your phone number or ring you when they're ready. They just make people wait for hours right in front of the restaurant forming a very disturbing long queue. The service wasn't the best. I remember they used to serve a complementary bread basket with butter, that too is gone!!! Prices went higher of course but the quality is much worse! We ordered 2 fillets since the waiter recommended fillet and said it is more tender than steaks. Our fillet came almost boiled/steamed, very rubbery and tough and doesn't look neither pan seared or grilled by any means. Taste for the side dishes, mashed potatoes were cold..pasta tasted really weird, french fries were simply farm frites home made thing and sweetcorn was very plain and tasteless as if they just poured a can in you bowl. I ordered fresh mushrooms with my steak which usually come sauteed and the steak pan seared and crispy but this time it came in a creamy sauce that covered both the taste of mushrooms and the appearance of that poorly cooked fillet. Thank you but will never...

July 2nd We were a large group that absolutely none of which were satisfied Not expensive for the food quality, because the food quality is good. But, what is the use if they can’t cook it? They are simply put, a steakhouse that hired a chef without testing if they can even cook steak.

My ribeye was undercooked then overcooked, the new one was perfectly cooked. Good fries. 5 other steaks on the table were not cooked to the requested cooking scale. Had to be sent back.

Seafood Fettuccine Alfredo was to die for I wished I ordered for myself instead.

Staff were without their manager at the time and acted like they absolutely didn’t care about our complaints. In the end of the night after we requested an evaluation form to deliver our dissatisfaction to management, manager was very caring and called us even though he was not on duty. He listened, apologized and offered different forms of compensations for our bad experience, which we declined because we will just never be back anyway! Disappointed as an individual, night ruined as a group.

Sizzler, you don’t deserve your...

Disappointing experience at Sizzler City Stars because of the following points: Arrival experience below expected, we entered the restaurant no body were at the entrance for acknowledge the arrivals. We’ve ordered Beef MW but it served MR!! We’ve ordered lemon mint delayed and served after the main course!! No one came to check our food after serving but the supervisor came to our table very late I’ve informed him about my comment about the beef he said sorry and that is all. Surprised that no action or even suggestion to offer changing the plate or even offer alternatives or at least offer glass of water as an apology from the house for the inconvenience. Nothing has been taken. Even we left the restaurant 2 of the service team were chatting next to the door and non of them offered to open the door or say...