Itsuyaki Itis — Restaurant in Helsinki sub-region

We like the food of this place that's why we decided to come back today to eat. This time the service was disappointing. The server was busy "sugaring" her boyfriend and was not concentrating on her work. They were more focused on each other and it was so obvious, which ruined the dinner experience for me and my family. Many food were lacking. I had to stack my plates on top of each other because the server was not taking the dishes away nor was there any place to put the dirty dishes to. Even though the food and concept is good, but the service really ruined the whole experience. I never knew that the service could have this much impact on a restaurant until I experienced it now. I would not consider of going back. I hope you take this feedback to improve and this server needs another place to work at. She did not seem to care about the restaurant at all. Really the food is good and deserves...

I ate today 9.11.24. All the food was delicious. I liked it very much. The sushi was very soft. And the hot food like chicken was crispy and delicious. But there may be some things that need to be improved. Today I saw that there were many employees. I would like some employees to pay attention to the hot food shelves. And ice cream This part is very dirty. But I think the employees are busy and there are many customers. I can understand. And another thing that surprised me is that there are many children shouting loudly in the shop. And other customers look at me. I would like the staff to warn them about using their voices. But anyway, I think this will improve every day. I would like everyone to try and I will cheer for all the employees! "From a former employee of...

I have had a very bad experience with this restaurant. When I went to buy a drink during the meal, the people at the cashier ignored me. They were in their own worlds, using their cell phones. Not everyone who comes to this restaurant eats every dish. Most of the time, they eat very small portions. I chose this restaurant to try the dishes I like. But some of the dishes were not cooked properly, so I had to leave them. Finally, a girl with limited language skills came up to me and told me to pay an extra 20 euros. We pay about 18 euros per person for the buffet concept. I saw this happen at another table. My message is that you can use an experienced staff to teach them how to serve customers properly and not do unnecessary things that are not in line with the...