McDonald's — Restaurant in Helsinki sub-region

IF YOU'RE PLANNING ON ARRANGING MCDONALDS FOOD FOR A PARTY (E.G. WEDDING SNACK) IN LARGE QUANTITIES, DON'T DO IT!

We had agreed over the phone a week before our wedding (taking place nearby) that we would make a larger Wolt order from McDonalds Herttoniemi as a late evening snack to our party. Everything was verbally agreed and we committed to making the order exactly following the instructions given by McDonalds Herttoniemi personnel. Everything was prepared accordingly with our party arrangements, but when it was time to make the order on the big day, McDonalds refused to accept the order at all (even after direct contact with them) - taking no responsibility for what we had agreed to. This caused a mess on our wedding day, some of the party crew spending hours to create and execute a plan B out of nowhere late Saturday evening (along with financial losses having to order food from multiple random places further away to the party venue).

After this experience, McDonalds is on a lifelong ban for us. Hugely disappointed how things even can turn out this bad...

Yeah okay I never went here despite living close cause of the reviews, and today I just wanted a snack before going to the beach. Just a hamburger & fries. The fries were definitely in super old oil, I hope I don't get a stomachache later today, and the burger is just so sad and squished XD What happened to the bun, is this place so rarely visited by people that the food just lies around forever waiting for a customer?

Will continue preferring to go to the city centre McDonald's instead of this one, happy I didn't order something bigger. Nothing bad to say about the service itself, it was fast and all. But yeah, go to Mian or something to get a good meal...

Was treated very unfairly by the manager on shift and her staff. Accused me of lying about not getting my burger then went to check CCTV for 10 minutes for a Big Mac and 4 Nuggets to only find they had not given me these items. Knew she was in the wrong and did not even apologise yet got another member of staff to give me my missing items instead who also had attitude! Contacted McDonald's customer service in order to improve this but have received nothing back. Would not expect this from a huge company like McDonald's, looks like when you're at the top and got all the money you don't care about individual service it seems. What else...