Firehouse Subs Kelly Plantation — Restaurant in Destin

Walked in at 715 on a Friday night 10/02/2020 to not only be ignored by 3 employees who were not wearing a mask but also they were too consumed with laughing and talking to each other. We stood there for awhile while a girl and a boy stood behind the counter just staring at us and another boy was stocking the chips asking what time it was as if they didn't have paying customers waiting to order. Once we ordered and paid $42 for our food, 2 large hook and ladders, a medium hook and ladder, small ham with a side of mac n cheese, which is the highest priced we have ever seen at a firehouse, we had to wait another 30 minutes to get our order when we were the ONLY ones in the establishment besides a man who walked in 10 minutes after us! The little girl was rude as can be and just stood there as the boy was I guess making our food and she kept speaking badly about my family and when I looked at her, she then acted like she was doing something. When the other customer walked in and had to go back outside to double check about his order, she rolled her eyes at him and said something to the boy beside her. We get our food and head back to our place where we are staying on vacation and our order was wrong! I asked for a hook and ladder plain and this is what I got (photos attached). I am highly allergic to tomatoes, hence why I asked for none and for the sandwich to be plain on my almost $12 sandwich that I now cannot eat and had to throw away, but I have never in my life seen a place where their employees act like this. I guess they don't know that without returning customers, they don't have a job nor a paycheck and the entitlement is unreal. The owners need to find qualified employees who can not only greet and be polite to paying customers but also to make sure they can correctly make a plain sandwich which isn't hard to do. Never in my life have I seen such blatant disregard and disrespect towards customers and I hope that they aren't allowed to continue working there while wasting people's time and money! If the place wasn't already closed at 8pm then I would have went back and gotten a refund but since I can't, I can assure you that I will be contacting corporate since this is apparently an ongoing issue by the other reviews I have read and it seems as though the people who are responding to them aren't correcting the problems and instead just telling people what they want to hear. Trust me when I say avoid this place and save yourself...

Do NOT eat at this location! I’m a Destin local who eats here twice a week for 5 years but as of today, I will no longer eat here. The service is pitiful… you will NOT be greeted, in fact, you will stand at the register while 4 or 5 employees make sandwiches and none of them will greet you to say just a moment. The bread is ALWAYS stale and the meats taste below par. (And I’ve always loved Firehouse Subs and that’s why I have continued to give this location the benefit of the doubt.) Honestly, I don’t know what’s worse… the food, the service, or the dirty dining room. The floors are always sticky and dirty ranging from the drink machine to the front door. It’s totally obvious, that ownership and or management does not care about this location. I’m sure this doesn’t affect the overall business of this location since Destin has on average of 1 million new tourists every 28 days during season. In conclusion, if you want awful stale food, horrible service, and a dirty restaurant, then by all means, please stop by this location. In the meantime, I will be reporting this location to corporate on this store, Google bad review, and Yelp bad review. ~ LOST a...

First off, I like this restaurant chain because it donates tons to first responders. At this location there are problems. The food was very tasty and thank goodness for that because we waited a solid 35+ minutes (during the 7:30PM hour) for 3 workers to make 4 subs. That is CRAZY and absolutely unacceptable. It is not like they had to cook anything, it’s a sandwich. I don’t know how this particular place can stay in business serving customers so slowly. Also it was disturbing to see that 2 young ladies thought it was appropriate to have their (non-service) puppy dog on the counter table top while they were eating. What is with these people?? That is never appropriate at a public restaurant. If your dog is not a bonafide service dog leave it home. No one wants to see your puppy dog on the table or in a baby carriage either. SMH. Bigger question is why would the restaurant allow a pet to be in the restaurant or on a tabletop? The owner of this place needs to recommit to training staff. Glad we dined out. Won’t be back...