Restaurant Boyer Épernay — Restaurant in Épernay

The staff was very friendly! However we are sorry that the overall experience was disappointing. The reasons are below,

Interior/ atmosphere/ seating arrangement Classical french style, but not like what’s on the photos in google maps. And there was a kid (from the staff) running around when we walked in, which we didn’t expect 😂 The receptionist lady was very friendly, however she took us to a table that’s literally half meter from another couple, baring in mind there’s plenty of empty tables in the hall. We didn’t ask for changing seats cause we thought maybe the rest of tables were reserved. But we should have asked because there’s only one more table that got occupied for the rest of our staying, and it felt uncomfortable being so close to another couple while the dinning hall is pretty empty and quite.

Meal/Taste Spring salad, see one of the photos we uploaded was a starter. It was ridiculously simple and tasteless, it just consisted of a couple of cucumbers/ uncooked slices of champions (we didn’t know raw champions are eatable..)/a few other things, and!! few drops of sauces that we couldn’t tell what it was, but what we were sure was that it was very little and tasteless 😂 We were really shocked, and it costs like 13 euros.

Salmon fillet. Please note that the photo attached doesn’t target the problematic salmon because I was shocked by the quality of the food again and my boyfriend asked to change that plate very soon. So the problem of the salmon was that the outer layer was so hard, the first bite I took was purely crunchy and very dry. I asked my bf to try it as well and to see if it’s normal 🤣( I was still self doubting if I was just being picky) but my bf started looking upset the second he put the salmon in his month, and asked the staff to change the plate immediately. The new plate of salmon fillet was then very tender and nice, thank you so much!! but one tip the sauce was way too little only in the small cup. In the first plate that return eventually had sauce underneath the salmon as well as extra sauce in the small cup.

The salad on the side of the main dish could have been more generous or more diverse. Not sure if it’s a general local thing, but we found it...

Our experience at this restaurant was disappointing. While the staff initially seemed polite, their lack of attention to the customer experience quickly became apparent. The impressions created by the photos and the overall rating were completely misleading.

The food fell far short of expectations. The ravioli were clearly reheated and soaked in a bland broth that tasted like something straight out of a packet. Overall, both the food and atmosphere were well below what we had hoped for.

Unfortunately, I had trusted the photos and reviews before visiting. Afterward, I decided to read through the comments and the owner's responses.

I was shocked! In my view, the owner's replies are often sarcastic and rude, revealing a lot about the standards of this establishment. Instead of addressing negative feedback with professionalism and a willingness to improve, the owner chooses to mock customers, which reflects a serious lack of respect and professionalism.

I would suggest spending more time improving the quality of your food and service, and creating a welcoming environment for your guests. Negative reviews should be treated as opportunities for growth, not as excuses to insult customers. If you put the same effort into improving the dining experience as you do into writing sarcastic responses, you’d likely see fewer bad reviews and more satisfied customers.

What do you think? Are you ready to take on...

Very friendly service, however in general, the rating given should not be 4.7. Good and bad points:

Good points: Friendly and accommodating staff Good selection of wine

Bad points: Kid of the family running around the place (also right next to tables). At a small family restaurant this is not really a problem, but at a more elegant setting this is not acceptable. Only few choices on the menu. While this is not a problem per se, we expected high quality dishes. There are lots of improvements that could be made with the dishes (more vegetables instead of 2 lettuce leaves, more sauce, more seasoning, vegetarian option). Staff is a bit stressed which is noticeable, which does not give a relaxed atmosphere overall.

In conclusion, the impression and the atmosphere that the place wants to give off (higher end restaurant), does not match with the current output. However, lots of improvements could be made! We still had a very...