Starbucks — Restaurant in Grenoble

Update: same slow service, as if they are doing business in a remote village, not a busy station. The prices are for the big city.

If you are in a hurry, you are going to be quicker to cross the square and get into one of the shops outside the station, than in here.

The food and coffee are great, the Starbucks standard.

The prices are inflated: the coffee capsules are more than 1 Euro more expensive than in supermarket, even if it is their shop. And it's not like I have a coffee machine in my bag for my train ride.

Which leads to the main issue: the service. The people are nice, alright, and that would be clearly a three star rating for some sleeper side of town. Only this is the rail station. On both my visits there were two employees, one serving the queue, and the other doing other stuff in the back.

On the first visit there was one employee serving, and a second employee coming and going with a mop in hand. They weren't moping, just moving around. For the whole 10 minutes I was in the shop. One train has left the station, and I was still waiting for my order.

On the second visit it was even better. One employee was slowly working. And the other one was ordering cake slices in the fridge. At one point the guy explained to me that his colleague will take care of me as soon as she is done serving the other orders. During my order the guy was teaching the poor woman how to handle things, and how to use the cash machine, it did not help with the waiting time. It certainly felt like the guy was hindering the acvitity of the sole working employee. Behind me there was a queue, one that was getting longer and the guy repeated the friendly advice: my colleague will take your order soon. And there are two cash machines, both online. During my wait TWO trains have left the station....

Les prix sont très chers pour des pauvres boissons simples , j'ai dépensé plus d'argent que se qu'Élon Musk a sur son compte pour un grand caramel macciato ou je ne sais plus quoi que est simplement une sorte de café avec beaucoup d'eau (on sent bien le goût de l'eau ) il y a une chantilly avec du caramel ( c'est le seul goût intéressant qu'on puissent goûter ) . Ensuite chaque fois que j'y vais et que je veux prendre certaines pâtisseries en plus de ma boisson, en vitrine il ne reste que des cookies simples , des croissants et du pain au chocolat et des bouteilles d'eau. On en parle des bouteilles d'eau evian qui sont vendues au prix d'un bon vin millésime ? Et des croissants et du pain au chocolat au prix d'une pâtisserie Cédric Grolet ?on est loin des pains au chocolat maison a 1€ de certaine boulangerie, la c'est du industriel. Le prix des goodies est franchement abusé également (+de 20€ pour un thermos) et de plus , quand je leur dit que j'ai un compte Starbucks, ils ne prennent plus le temps de scanner mon compte( car sois disant franchisée mais je ne vois pas le problème) mais me font simplement des réductions de 10% , c'est bien mais si j'ai un compte Starbucks c'est pas pour rien , alors que ya quelque mois il me scanner toujours mon compte , pourtant sa n'a pas changer de propriétaire mais ils ont juste la flemme. Dans l'application sa a me propose quand même cette cafétéria Starbucks. Fin bref je ne comprends pas se Starbucks rien ne va , fin si le seul petit truc bien c'est le personnel qui est quand même polis et souriant et la propreté du lieu . Bref se Starbucks n'est plus celui...

I ordered Black Chocolate Iced Mocha and the guy who was taking my order didnt give any attention, I was sure that he noted wrong, I said “you sure that’s black chocolate right?” 3 times and last time he said ofc why are you asking etc, then the other worker prepared and said “ one white chocolate iced mocha” I said that had to be black… after this happens she gave me exactly a cup of cold milk with uncrumbled ice cubes in it. And it didn’t happen once. What a pity that it’s the only starbucks in...