I arrived here at a little after 10:00am local time and ordered a “spicy seafood udon,” which was advertised in a poster as having various forms of seafood (shrimp, salmon) and udon (not ramen) noodles. We were the only customers at the time. When I ordered this at the register, the cashier went to the premade soup section and picked up a premade version of the soup and handed it to me. That was my only choice. I tried eating several bites of this noodle soup, but the noodles were so soft from sitting in the broth for hours and the salmon and scallop bits so hard that I couldn’t eat it.
I told the cashier that the noodles were bad and could I get a refund or replacement. Her attitude was dismissive; her response was basically, “you ordered this,” and she insisted that because we had said “no receipt” initially, she couldn’t give us a refund. After I threw out my bowl in the trash, she came back and said that “normalmente” they make the noodles fresh and did I want fresh noodles? I said yes. The replacement was better than the premade version in that the noodles were firmer, but the whole soup was barely edible and the seafood itself was all rock hard. This all would not have bothered me as much had the signs all over the place not said “FRESH Japanese food.” Nothing here is fresh. (The gyoza we ordered got spit out of an ancient looking heating machine and the seaweed salad is full of sugar.) This is a rip-off and a poor choice for any visitor who is hoping for even supermarket quality and service.
Final note: I have never left a review of less than 3 stars! And I have stayed 2-3 times at Yotels in New York, so I’m not averse to this business.
(The photo of the soup is the second,...
Read moreHahaha I just sat here with my family. Was hoping to eat some nice sushi... Well, first of all, You pick your sushi from a refrigerator and pay at the cashier. It looks like a classic Japanese sushi restaurant, but it's not. I have so many things to say about the place, but I don't have energy to say it all, but I will add some comments. First of all the staff is extremely unprofessional. They call each other from the cashier to the kitchen all the time. Every tome everyone eating turn and look etc. Then the two chefs making the sushi in the middle chat extremely high and act like this is some kind of soup kitchen out on the road. Secondly I would not recommend the food to anyone. It's not good at all. Taste like it had been in that refrigerator all day or even longer. I also watched when the staff in the kitchen preparef the food. They opened frozen bags of this and that and just put outside on the bench to defrost or whatever. Would be nice to see someone cut a piece of fish or whatever, but everything is ore made. Anyway this is a fast food restaurant and not a Japanese restaurant like they claim it to be. Go somewhere else if you are at the airport. This is just not good enough. The canned beer in a paper mug was...
Read moreHi, I would like to escalate this situation. I clearly asked twice the employee tonight for hot udon showing the ad on the screen and the menu to check the prices. She told me that the kitchen was closed , all was wrapped up. It was around 6.30 pm CET. She told me that only the counter with sushi boxes already made were available. She refused to give me even the menu. So I picked a sushi box and eat there by default. Then 2 tourists arrived after 15 min and insisted to get udon, the employee actually started prepared them 2 bowls. By the way she was mobbing the floor and throwing away the rubbish and has never washed even once her hands before prep or after !!!! I was seating in front of the sink for an hour... drinking my wine. I told her about my surprise to see her prep udon , she told me with attitude that the menu is not available. Is it for discrimination ? I ask her why she is serving customers differently. She did say sorry but finding excuses. This is not acceptable at...
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