Les Thermes Restaurant Chinois — Restaurant in Toulouse

Service was abysmal and the quality of food varied immensely between dishes. My boyfriend and I had a reservation, but when we were given our table there was only one chair. The host told us he would get us another chair right away but 10 minutes later my boyfriend was still standing at the table. He had to go find his own chair, and he wasn’t the only customer in the restaurant looking for one. Then after we ordered our drinks the same host that never got us a chair asked us to get up and move to another table so that he could seat a party of three where we were sitting. We expressed our disappointed and he simply uttered one “désolé”. We witnessed this happen to multiple other tables throughout the night. And it only got worse from there because when we tracked down our waitress again to order food she advised us not to order yet as the kitchen was very busy and could not take any more orders at the time. This was baffling as we did come to this restaurant to eat food. Shocking. 45 minutes later when we did order, we shared the tempura de crevettes, cha siu bao, ribs à la vapeur, and canard croustillant. The bao buns were excellent and the shrimp was very good but overpriced in my opinion. The duck was extremely dry but edible. The ribs however were horrendous; extremely chewy and unpleasant. Never been more disappointed by...

I used to love coming here until my FRENCH husband (who is diagnosed Celiac) had explained that he needed gluten free options from the meals and the servers, totally confused and oblivious on what that means, gave him a piece of paper on which foods apparently did not have gluten. Trusting in professionals (Which is a huge no-no in France, since many are overworked and extremely confused about things that aren't exactly in their job description) he ordered what he thought was GF and got sick for well over a month after. It was until a server told him that the other servers were wrong (again a common experience in France, employees/professionals contradicting each other and having wildly different interpretations). We never went there ever since. I'm going to have to give it 2 stars for this wildly irresponsible behavior, also negative for being...

This was the worst experience I had in Touluse. I am alergic to soy, so I asked if I can get something without soy or the soy sauce to be put od the side. I was told that there is no such option, so I didn't order anything.

30 min later my friends got the food and the friend that ordered the same thing that I wanted to order didn't get his food. The waiter forgot to ring his order, so my friend had to wait for additional 30 min to eat. When his food was finally served the witer told me that if want to sit at the restaurant I'll have to order something, even though I didn't order by choice, but because they told me that I can't have what I want. To make things worse, my friend was served a dish that has the soy sauce on the side and the meat had no soy...