I discovered Hoshi last year and really liked it. The taste and service. Considering cleanness not super clean, but it could work back then. This year it's a place I'd recommend to avoid. Today was definitely the last time I've been to this place.
Taste is bad. The rolls were not even close that tasty as before. Moreover, there was some bitter savour in the baked one wih tuna.
Cleanness leaves much to be desired. Tables stink. Once a waiter wiped the table in front of me with a rug that stunk horrible, the table stunk after it, so I had to wipe it with wet wipes to get rid of the smell. But it was like half a year ago, when the service didn't hit the subzero level.
Service is simply absent. People have no idea what service is. Since I've been to the place many times I know how the portions look and how the serving looks like. We ordered two portions of different rollls. Both are served with some green grass on top. They served both portions on one plate with ONE portion of grass and ONE portion of wasabi and ginger. There are new people in the team and they maybe thought I was there for the first time and dind't know how it is served. I asked for more wasabi and ginger. At the end the waiter asked us to use less soya sauce XD can you imagine that? lmao. The saya sauce which is btw mixed with water. It's not olive oil, it's cheap soya sauce, which I poured ONCE. It's like going to Italian restaurnt where they usually serve free bread and then hear something like "could you please eat less bread next time?" Maybe you should stop cheating, guys from hoshi? This disrespect is not how you earn money, it's how you lose clients.
And the funniest part. Most assuredly come to see the lady who walks there and behaves like she's a boss not just of her team, but of all the guests. Hilarious behavior. Idk maybe she's playing mafia in her head, but she definitely doesn't understand what respect for the client and service are. Once we came when it was crowded. They put a bunch of staff for takeaway on the big table, so clients coudn't take it. We were looking at the atmosphere and estimating if we should even stay. Then the lady helped to make the decision XD With a bossy tone she asked how many of us are willing to stay, and on hearing "two" offered the table in the corner, where it's super uncomfortable when other people are sitting next to you. So we jus left back then. Yes, that's how it works: food and boxes stand on the comfortable big table, clients should sit really close to each other. Just make sure you don't mix up your plate with you neighbour's one XD
Lady, reality check: clients don't work for you, they are not your team and you're not their boss. You treat clients like they owe you something, consider them as as a supid source of income and you think moreover they are idiotic enough that won't notice how you're trying to fool them. Client sees everything, always. And you don't sell some unique staff of insane quality to afford such behavior towards clients.
It was such a cool place before, I enjoyed it so much and I'm grateful to those people who worked there before. You guys rocked and I could enjoy and relax, you helped to create special moments in people's lives.
And considering now: service is everything and that's something you don't have, so happy improvement. Next time use less cheating and...
Read moreHighly tasteful food, very rich and delicious - 4.5 stars. Still I have to say that I'm not pleased with the service and mentality of the restaurant. When my friends and I paid a visit to the restaurant we ordered vegetarian sushi, still a friend of mine got salmon in it. We wanted to return the roll and get another one instead. That far it went good, the staff brought another roll - this time vegetarian; to prevent any further waste I kept the salmon roll for me. But as I got my check I was highly disappointed because I had to pay for the kept salmon roll. What I don't get is, that we try to reduce our waste for sustainability, but when I try to do so, I have to literally pay for it?! This is absolutely inexcusable! So please, support decreasing waste and don't let your visitors pay for their try in avoiding...
Read moreNow I'm used to have some more Japanese dishes on the menu than usual, as they do overseas, obviously the demand here is more sushi which is not my thing really. I did however order some radish maki and lunch meal with chicken and rice. The hit dish hat some Japanese Mayo on it and just done cabbage shreds with twice baked chicken and rice, it was OK but not very special. Service could be better, a little smile, not making you feel like intruding, it was a bit sad. Not keen on returning but please try the sushi for yourself,...
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