I am not sure who will come to this cafe if the service continues being this bad. the whole team of waiters and waitresses was Asian with limited German language skills. They were extremely slow and kept forgetting half of the things we ordered. First, left out an entire dish, then brought us a wrong cake. Every single table in the room had a problem with slow or non existent service. Everyone had to get up and look for the staff and chase their orders. The table with two ladies next to js was sitting for more than half an hour and no-one came to serve them, the other table hot their cakes, but it took at least another 45 minutes to receive drinks. It was already getting g dark in the late afternoon and no-one came to the idea to turn on the lights, so a woman from yet another table had to get up and find a switch. Meanwhile , a person who seemed like a manager, a European-looking guy was just standing behind a bar on his phone and did not seem to be helping anyone. The poor staff and customers. We felt sorry for them too since they are obviously not trained and it doesn’t look like anyone is planning to do it any time soon. The only good things were that the cakes were very delicious and fresh, and the interior is still very charming. I sincerely hope that someone will get the proper staff and service matching the cafe style and...
Read moreA hidden pearl, with a disappointing service and high prices. From outside it's hardly to discover, but once you decide to enter, you will find an ancient café ambient on the first floor. The location has a lovely architecture and a charming ambient. The choice of drinks, desserts and even breakfast-offers is diverse. There are plenty of sitting possibilities, which are mostly occupied. So be prepared to wait, before being seated or concerning a seat. Disappointing was the service. It was simply too hectic/stressed, didn't smile at all, no personal interaction given and not really polite. Too bad for such charming place. The cappuccino ordered was tasty. The choco-pear cake was fresh and delicious, although not much pear was included. Lastly, the prices are unfortunately too high, for what you get. The cheapest coffee offered was an espresso for 2,50€. C'mon, better prices must be possible. In general it was ok and worth visiting. Would I visit it again? Not sure, but rather not. Anyway, try it out if you're around. EXTRAS: There are funny pics on the male toilet. And at the very entrance coffee & bread are sold. The coffee is cheaper here than in the 1st floor. Besides, it's possible to reserve a...
Read moreWe visited for a small snack and decided to try the homemade potato chips. However, what was served were actually potato skin chips, not the typical potato chips one would expect. The pieces were so fragile they fell apart when we tried to pick them up, making them difficult to eat.
It felt a bit disappointing to be charged 3.50 € for what seemed like just peeled potato skins, especially since we ended up not eating them. When we mentioned this, the response from the staff felt unprofessional – we were told that “this is our definition of potato chips”
If your version of “potato chips” is in fact potato skin chips, we would kindly suggest clarifying that on the menu. Something like “crispy potato skins” would help manage expectations better for guests who may not be familiar with your interpretation.
Unfortunately, we also experienced a long wait – we sat for nearly an hour without any service or check-in, which is why we ended up bringing the plate back to the counter ourselves.
We’re sharing this feedback not to criticize, but in the hope that it helps improve the experience for...
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