Rosenrot — Restaurant in Cologne

My wife and I stayed nearby so headed over for dinner in the evening. It was busy but the service was good. A young lady translated for us. We shared the three meat plate and had some wine and a beer. Paid by credit card and nothing was said. Two nights later I want there with our traveling companions. Our lady friend was refused to pay by CC. A different woman than previous complained about taxes on credit cards so okay fine I got that. I used my debit card but got a rough look. When done she asked why no tip for them? I was under the impression that tips could only be made in cash and what was to say I hadn't already left a cash tip at the table which I item do. I'll pay with credit but leave the tip in cash. Because of the attitude no tip was left unfortunately for the young server who was doing the lion share of the work. Be kind, courteous and mindful of the customer. It's easy to turn them off...

The Food was excellent The Service was pretty good The Woman you pay at the bar was rude

I had the pasta with bacon and leek, and it was magnificent! The only service issue was we asked for more water but didn’t get it till our meal was done. In fairness our waitress looked like she was the only person actually working. Then we come to the cranky and useless blonde woman who barely lifted a finger, criticized us for trying to pay with a credit card, aggressively put the machine back down after she had to reset it and then complained that there was no tip included. Maybe, just maybe we left it on the table since the menu clearly states only cash tips. Due to her attitude no tip was left. Blondie needs to learn some manners and...

Beautiful location to drink a coffee or something. The fees are not expensive and also some staff is friendly and helpful but there is a service problem here. The staff looking like bored😂. in fact service could be nice, if they remember the order. l have been at there twice. Service in the first nice but in the second worst, my order serviced by grumpy 😩 waitress . l can understanding to them. Sometimes they got tired but if you are working in cafe or restaurant that should be a little bit smile on...