Spatzenhäus'l - Renate Hofer — Restaurant in Grainau

I hesitated to write this review, but since I also work in customer service, I know how important it is to strive to create a pleasant experience for all customers.

We didn’t have a reservation, and I appreciate that, since there were still tables available inside, we were seated. However, it was clear that there is a preference for people who speak German. We were with our baby, and one waitress told us we had to wait because we didn’t have a reservation, even as we watched other people also without reservations being seated immediately.

Eventually, another waitress shouted at us to sit at a very large table for just the two of us and our baby, and we did. About 10 minutes later, she shouted again, telling us we had to move because “that table was too big for us.” Without apologizing, she made us move again. She continued speaking to us in German despite knowing we didn’t understand, and another waitress had to translate for us even though the first one also spoke English but refused to use it with us.

In short, I found the treatment very unpleasant and rude, especially from the waitress who kept shouting at us. There is a clear difference in how national and international tourists are treated.

My recommendation: visit other restaurants in the...

You must book to eat here as it is extremely popular. A large traditional German menu selection. Our food tasted good and was served quickly. However the expirence of entering the building was stressful as there was one lady shouting names out of tables booked to everyone congregating by the front door to enter. My wife who is german had also called in advance to see if they would accept card payment which she was told they did. When we went to pay the bill at the end we said we would like to pay with card. This was met with uproar that we had the audacity to attempt to pay with a card as they did not accept this. The waitress then disappeared to investigate who had said on the phone to us that we could pay with a card. Apparantly no one did? So we then had to drive a 20 minute round trip to nearest functioning ATM to pay the bill. All in all, the food was ok but we will not likely be...

Dear Spatzelhaus,

Grainau and especially the spatzelhaus have taught me there is no one in whole Grainau that has studied Hospitality. The rude talking to customers that are asking nicely if they can have a seat you get a waving head and hand suggesting that they are full. You can try the day after in the moment the restaurant opens and they will dare to tell you the same. Apparently this restaurant is doing so wel for them self's that they can be rude against their guests.

I'm not here to shame or RIP a new one because we ate here once and the food was pretty good after a 20km hike.

Fellow tourist dont go here if you wand to be treated rudely. Rather go to the pizzeria with friendly staff a secret special tomato sauce.

Have...